Field Forklift Service Technician

REQUIREMENTS AND ESSENTIAL FUNCTIONS

FIELD SERVICE TECHNICIAN

EDUCATION                                                            CERTIFICATIONS

High School Diploma or equivalent                            Mechanically Inclined /  Valid Driver’s License and Clean Driving Record    

EXPERIENCE

Two year industry experience

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of various brands of material handling equipment.
• Basic knowledge of principles and practices of inventory management and control.
• Skilled in effectively communicating with co-workers and/or customers.
• Skilled in safe, effective and appropriate product and equipment use and work habits.
• Ability to wear and used appropriate safety gear such as steel toe shoes, hard hat, safety shield, etc.
• Ability to read sufficiently to understand procedure manuals and basic written instructions.
• Ability to deal calmly and rationality in stressful, last-minute and problematic situations, not loosing control or letting emotions direct actions or words.
• Ability to prioritize and meet customer needs in a timely fashion; on a continuous basis.
• Ability to communicate English clearly and concisely, both orally and in writing.
• Ability to perform simple arithmetical computations with speed and accuracy.
• Ability to follow all company rules and requirements as indicated by management.

PHYSICAL DEMANDS

• Perform work in an environment with some exposure to industrial noise, fumes, smoke, etc.
• Stand and/or walk for extended periods of time, up to a full 8 hour shift.
• Regularly get in and out of a vehicle.
• Regularly and repeatedly kneel, squat, bend, climb and twist.
• Regularly twist head and neck into awkward and unusual positions to observe repair locations or observe repair actions.
• Use hands to regularly and repeatedly torque, ratchet, push, pull, brace, grab, knock, position, screw/unscrew, hoist, secure, snap into place, or other common repair hand applications.
• Regularly use fingers and/or hands to clearly write information on reports, grasp writing utensil, keys, knobs, wires, small articles, etc.
• Frequently use hands to grab and carry items such as tools, hoses or parts for short lengths of time.
• Regularly use two hands to lift, grasp and carry heavy items such as tires, material handling parts or supplies, which may not be held close to the body.
• Frequently apply pressure to hands, arms or body to tighten, looses or secure forklift parts.
• Regularly lift 50 lbs.
• Occasionally push/pull 100 lbs, such as equipment or parts.
• Regularly lift 50 lbs of tires or parts into position and stow away.
• Regularly lean over engine or other locations for extended periods of time, possible with knees locked or lack of upper-body support.
• Occasionally stand up/sit down within a shift.
• Regularly raise arm or arms over shoulders, possibly applying pressure for limited periods of time, or to reach items.
• Frequently climb onto rolling access ladders or step stool to get items off of high shelves or other locations.
• Regularly able to twist, curl, bend, squirm, crawl, lay on back to maneuver body into tight or awkward locations of forklift, below or around forklift, or other work locations.
• Identify visually, understand and focus clearly on components, parts, wiring, diagnostic equipment, monitor or screen or gauge, with correction.
• See clearly a minimum of 10 yards away, with correction
• Hear and understand normal voice level sounds, or background sounds, with correction.
• Speak English clearly and understandably in order to have customer communication and information understood.

JCW – JOB CLARIFICATION WORKSHEET

• Perform mechanical inspections on customer and rental equipment.
• Completing job repairs in a timely, efficient and professional manner.
• Troubleshooting customer equipment problems and getting approval from customer before making repairs
• Open required work orders for customer repairs.
• Close work orders in a timely fashion.
• Keep accurate daily time sheet.
• PM and follow up of material handling equipment.
• Order Parts for PM, service jobs, warranty, etc.
• Maintain cleanliness and report any repairs of company vehicle.
• Maintains a clean and safe work area by keeping area neat and orderly, doing required housekeeping and updating as needed.
• Maintain open line of communication with Sales and Management on Customer issues.
• Observes and promotes safe work practices and procedures.
• Perform miscellaneous tasks as requested by management.
• All duties are subject to change upon management discretion.

Terms:           

Regularly – approximately once per hour or more, depending on job

Frequently – approximately two or more times per shift, depending on job

Occasionally – several times per week, depending on jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.