For Eyes - Optician

Requisition ID: 838204 
Store #: 00M279 FE Silver Spring 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Known around the globe for innovation, passion for vision care, cutting-edge technology, and iconic brands, we’re part of the premier company in eyewear.

GENERAL FUNCTION 

The Optician provides quality customer service in the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories.  Ensures customers are always delighted by performing the key steps of our selling model.  Develops the optical skills of others and create an effective learning environment.  

MAJOR DUTIES AND RESPONSIBILITIES 

• Conveys a commitment to providing unsurpassed Customer Service
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems.  Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Assists co-workers who have questions or problems; cooperates readily in group efforts.
• Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
• Educates the customer on For Eyes’ guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
• Project a positive attitude toward all company objectives and directives; always demonstrate teamwork, including attendance at staff meetings and other training or company functions as required.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets optical standards and customer requirements/requests.
• Proficient in Order tracker to support customers getting orders.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms. 

BASIC QUALIFICATIONS 

• High School Diploma or equivalent
• ABO Certification
• Optical dispensing experience
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener
• Sales skills – ability to use and carry a IPAD / tablet
• Comfortable with use of technology to engage patients, customers and associates.

PREFERRED QUALIFICATIONS 

• Previous customer service and retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.