Food Truck - Manager (H)

POSITION SUMMARY: A Restaurant Manager / Food Truck Manager is the top-level supervisor/manager in our Food Trucks and has full profit and loss (P&L) responsibilities. The Restaurant Manager / Food Truck Manager is responsible for managing the daily operations of our Restaurant / Food Truck, including the selection, development, and performance management of employees. They are also responsible for developing Restaurant Cooks / Food Truck Cooks, Restaurant Clerks / Food Truck Clerks and other employees to achieve sound financial results and the execution of Fiesta Mart standards, including our companys mission, vision and values. The Restaurant Manager / Food Truck Manager reports to the District Manager and Director of Operations.

Essential Duties and RESPONSIBILITIEs (Other duties may be assigned):

Manage Restaurant / Food Truck P&L by tracking expenses vs. annual budget, analyzing variances and initiating corrective actions

Plan, schedule, manage, lead and direct Restaurant / Food Truck operations.

Achieve Restaurant / Food Truck budget targets on a monthly, quarterly and annual basis.

Create an environment of outstanding customer service every day.

Provide timely communication to supervisory staff, and employees.

Plan and execute in-store and local marketing in the community and support local and national marketing efforts to enhance the image and philanthropy of El Super.

Coach and lead Restaurant / Food Truck personnel to ensure execution of BLCs standards and procedures.

Lead the implementation of company initiatives by developing action plans and directly motivating and instructing the team on the implementation plans.

Consistently monitor and manage Restaurant / Food Truck staffing levels to ensure Employees are properly trained.

Consistently review Restaurant / Food Truck operations to identify any problems, concerns and opportunities for improvement.

Create a positive guest experience by delivering a high level of service and ensuring all Employees engage in conversations with guests to understand their needs and exceed their expectations.

Develop and implement a positive learning environment and supportive training culture.

Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.

Provide coaching and feedback to Employees and managers and assess performance on an ongoing basis.

Analyze relevant reports to identify and address trends and issues in Restaurant / Food Truck performance, including guest satisfaction, shoppers, social media and surveys.

Manage food, supply and merchandise inventories.

Plan and control daily labor schedule.

Administer New Hire Orientation and Employee Training

Lead and supervise Restaurant / Food Truck Employees to ensure compliance with El Super policies.

Follow Fiesta Mart operational policy and procedures, including those for cash handling and safety/security, to ensure the safety of all employees during each shift.

Supervise ServSafeTM practices with regard to personal cleanliness and food handling.

Follow and adhere code of conduct.

Maintain knowledge in all other Front of House and Back of House positions and provide support to those work stations as needed.

Ensure compliance with all labor laws, policies and procedures and address any violations immediately (directly or through management staff).

Perform other duties and responsibilities as required or requested by management.

ACTING AS FOOD TRUCK MANAGER DURING CATERING EVENTS / FOOD TRUCK EVENT

In addition to the duties described above, the following additional duties will be performed:

Complies with our BLCs Fleet Policy / Driving Policy by following the rules and avoiding unnecessary risks behind the wheel such as: distracted driving, the usage of a cell phone while operating a vehicle, not following traffic signs / lights, driving above the speed limit, etc.

Responsible of the money handling daily procedures according to BLCs policy that includes but no limited to: Verifying the beginning cash, securing picks ups inside the safe, completing the till balancing report and notify any shortage / overage.

Assurances the appropriate prep food stocking needed for scheduled events.

Takes customer orders in an organized fashion

Accepts customers payments and conducts money handling transactions according to BLCs money handling procedures

Assists with opening duties, preparation, cleaning, stocking and closing procedures

Focuses on order accuracy and promptness: Assembling and serving the food

Other opening-closing Food Truck duties as assigned.

SUPERVISORY RESPONSIBILITIES: Oversees Assistant Managers, Shift Leads and Employees in the Restaurant / Food Truck and is responsible for the overall direction, coordination, and evaluation of the Restaurant / Food Truck. The Restaurant / Food Truck General Manager leads and supervises direct reports to comply with the organization's policies and procedures, applicable laws and regulations. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. El Super is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

3-5 years Restaurant / Food Truck general management experience in a quick-service or fast casual Restaurant / Food Truck or related experience.

ServSafeTM certified.

Leadership skills with the ability to coach and mentor team members.

Guest-focused approach to business.

Demonstrates good judgment, integrity, trust, ethics and values.

Excellent team-development skills and results.

Strong statistical and analytical knowledge

Clear oral and written communication skills. (Bi-lingual English and Spanish a Plus)

Good understanding and ease with Microsoft Office and Touch-screen POS/Inventory systems.

HS diploma required; Bachelors Degree in Business or Restaurant / Food Truck/Hospitality Management preferred.

Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.

Must have reliable transportation.

Strong communication skills (written and verbal).

Ability to use discretion and provide direction to the team.

Must thrive in a fast-paced environment.

Must have strong work ethic, trust, integrity and accountability.

Exceptional time management and organizational skills.

Ability to provide exceptional guest service that exceeds expectations.

Ability to exercise independent judgment.

Detail and action oriented.

Must be able to follow all safety, health and sanitation procedures.

Must be able to successfully pass background and drug test.

CPFM Certified Professional Food Manager / Food Handler Card or its equivalent certification is required for all positions related to: preparation, handling and serving food.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. El Super is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Restaurant / Food Truck General Manager is regularly required to stand and walk for long periods of time. The Restaurant / Food Truck General Manager supervises employees who do the following and on a rare occasion may be required to assist, and thus the General Manager must also have the ability to: regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 45 pounds; occasionally lift and/or move up to 50 to 60 pounds; work with Restaurant / Food Truck equipment (dough machine, ovens, fryers, knives, pots and pans, etc.); Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENTS: The work environment characteristics described are representative of those a Restaurant / Food Truck General Manager encounters while performing the essential functions of this job. Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate to loud with surrounding areas that may be wet, hot/cold, slippery or humid.

GENERAL SIGN-OFF: The Restaurant / Food Truck General Manager is expected to adhere to all company policies.

NOTE: Additional responsibilities within the positions purpose may be assigned. Fiesta Mart reserves the right to change this job description at any time based on business conditions and needs.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Brand: Fiesta Mart
Address: 4711 Airline Houston, TX - 77022
Property Description: 401 - Food Trailer - Houston East
Property Number: 401