Food Services Team Leader

Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about helping people take next steps to love God, love people, and change the world.

As the part time Food Services Team Leader you will support and assist the Food Services Director in all areas of the ministry operations including the cafe, kitchen and catering. You will provide best in class customer service providing welcoming and prompt service. In addition, you will oversee coordinating, recruiting, equipping, supporting and guiding the serving experience for volunteer teams in the Cafe and catering areas. You will help volunteers to deploy and develop their hospitality gifts in the service of the congregation in a fun, thriving environment.

Our church is a place where you can make a significant impact for God's kingdom based on how He has uniquely designed you, leading the people around you to become more like Jesus and showing the tangible love of Jesus both locally and globally. As a staff, we aim to foster a culture that has open hands to do whatever it takes to serve and support that mission, serving with humility and open hands. Wherever the need is, we step in. Nothing is above or beneath us to serve one another or our Church.

The salary range for this position is about $14.40 per hour - $20.91 per hour depending on experience and skills set. The role is around 20-25 hours per week. Our part time benefits package includes voluntary paid life insurance, retirement savings plans, paid time off Dec 26th - Jan 1 and the week of July 4th, mental health counseling reimbursement, and more.

Job Responsibilities

• Ensuring that service and sanitation standards are always maintained
• Perform various opening and closing responsibilities including, but not limited to, set up, various POS tasks, cash handling, facility cleaning tasks etc.
• Assist in overall ministry operations ie. cafe deli cart prep, catering needs, kitchen work (doing dishes, maintaining a clean kitchen, cleaning out the fryer)
• Provide quality beverages and food products consistently by adhering to all recipes and presentation standards
• Anticipate customer and facility needs by consistently evaluating the environment and customers cues. Communicate to the director so the team can respond as necessary to create a welcoming environment
• Assist with the scheduling of volunteers and volunteer teams for weekend, weekday, and special event serving opportunities
• Help the Food Services Director develop, maintain, and revise guidelines for volunteer training and weekly operating plans
• Learn and assist in catering by helping customers, entering orders, putting catering orders together, preparing food, and working in Mazevo
• Assist director with the ordering, inventory and stocking as needed
• Create and send out newsletters
• Assist in processing volunteer onboarding and screening processes.
• Assist in recruiting new volunteers to build volunteer teams
• Train the volunteers in order to ensure that they are properly equipped for their serving experience
• Create a fun environment where the guests and volunteers feel equally cared for and appreciated
• Build one on one relationships with the volunteers in order to develop a true sense of community within the serving teams

Staff Values:

• Believing the Best | Trust is our default
• Commit to Candor | Kindness is our way
• Embrace Challenge | Grit is our style
• Setting the Tone | Joy is our attitude
• Choose Unity | Diversity is our strength

Success is Defined As

Supporting ongoing ministry & special events in a sustainable way and recruiting and training volunteers to deploy and develop their hospitality gifts in the service of the congregation in a fun, thriving environment.

Preferred Skills and Experience

Skills/Competencies:

• Action oriented
• Situational adaptability
• Organizational savvy
• Excellent Customer focus
• Nimble learning
• Strong Interpersonal skills
• Skilled in Collaboration
• Communicates effectively

Personal Characteristics:

• Ability to delegate
• Strong organizational skills
• Honesty
• Strong Communicator
• Good Learning Agility
• Self-Confidence
• Ability to work a flexing schedule including various evenings, weekend and/or day shifts when necessary

Education and Experience:

• High-school education or GED required
• Prior Experience Leading volunteer teams
• Prior experience in food and/or beverage industry preferred