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Form of workWelcome to Pioneer (pioneercleveland.com), an exciting new camping-themed sports bar in the heart of Ohio City. Pioneer's expansive dining room is built around 13 TVs, so you never have to miss a game and our show-stopping Argentenian-style hearth that celebrates the oldest method of cooking known to man: live-fire. Outside, guests can grab drinks from our custom airstream bar and enjoy their meal on the expansive patio, while enjoying their favorite teams on our outdoor TVs. Operated by Harbor Bay Hospitality, Pioneer is located in INTRO - Cleveland's exciting new mixed-use project, which features nearly 300 new apartments, an acre of green space, and a lavish top-floor event venue directly across the street from the historic West Side Market.
Pioneer is looking for team members that are dedicated to friendly and fun service, and who are eager to help us make this the absolute best place for sports in Cleveland. Pioneer is currently open six days a week with busy brunch service on the weekends.
We're building a top-of-the-line team that we want to respect and grow with from day one. We're looking for industry rockstars who shine at the following:
- Attentive service
- Kindness
- Competency in the workplace
- Attention to detail
- Thinking on their feet
By joining our team, here's what you can expect from us:
- Extensive growth opportunities
- A respectful and exciting workplace
- Competitive pay and benefits
- Being surrounded and inspired by the best in the business
Our goal? That this will be the best place you've ever worked in the industry.
The responsibilities of the food expeditor include maintaining the flow of orders from waiters to the kitchen to diners, ensuring orders are completed quickly and correctly, assisting with the finishing touches on dishes, and conducting quality control on each dish.
To be successful as a food expeditor, you should have strong communication, coordination, organizational, and management skills. Ultimately, a top-notch food expeditor should excel at directing people in a fast-paced, chaotic environment.
Essential Functions
- Ensuring communication in the kitchen by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
- Informing the waitstaff when certain dishes or ingredients have run out and passing food requests from the waitstaff to the kitchen.
- Monitoring the food portions on completed dishes according to restaurant standards.
- Ensuring that all orders are completed in time and with the correct priority.
- Inspecting the cleanliness, presentation, and temperature of completed dishes.
- Performing the finishing touches to completed dishes, such as adding garnishes and removing smudges.
- Keeping the cooking, storage, and prep areas clean, neat, and well-stocked.
- Ensuring all staff adheres to health and safety standards.
- Assisting all staff as needed.
- Handling customer complaints on behalf of the kitchen staff and looking for solutions.
- Good understanding of restaurant health and safety regulations.
- Food handling certification may be required.
- Relevant restaurant experience may be advantageous.
- Excellent communication and leadership skills.
- Strong attention to detail, multi-tasking, and time management skills.
- Great customer service skills.
- Ability to handle a high-pressure, fast-paced, and stressful environment.
- Physical stamina to stand for long periods, assist where needed, and carry heavy trays.
Education & Experience
- A minimum of 2 years' experience in a similar role.
- High school diploma or equivalent qualification is preferred.
- Outstanding communication and people skills.
- Problem solver and analytical thinker: works constructively to solve problems and learn from mistakes, anticipates the needs of personnel and guests, "sees around corners"- works proactively to prevent issues from arising; exercises common sense and good judgment.
- Maintains composure under pressure, remains calm and courteous in difficult situations.
- Willingness to learn and accommodate industry changes and company directives.
- Required to work nights, weekends, and/or holidays as business demands; ability to work flexible hours as required.
Work Environment
Work is performed in a restaurant/event environment. This role requires frequent standing and walking during entire shift. Work environment is fast-paced and team member must be able to manage multiple priorities throughout a shift. Exposure to cold and heat may occur on regular basis throughout a shift (entering refrigeration equipment, multiple industrial/food service and exposure to cooking appliances).
