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Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in the high desert surrounded by orange cliffs, our spa includes relaxing mineral pools, dry salt saunas, eucalyptus steam rooms, private pools and extensive hiking.
As an employee, you can soak for free (Monday - Thursday), alone or with a guest. You can also enjoy discounted spa treatments, dining and shopping.
Ojo Caliente Mineral Springs Resort & Spa proudly earns the distinction of being highly ranked on Conde Nast, Travel and Leisure Magazine and USA Today. In 2022 T+E ranked Ojo Caliente the 3rd most popular hot springs in the world.
The F&B Supervisor assists the F&B Managers in offering leadership and guidance to enhance guest and team member engagement. They ensure the professional and efficient execution of all restaurant and lounge activities, contributing to the creation of the ultimate guest experience.
Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Oversee daily restaurant shift operations, ensuring strict compliance with all policies, standards, and procedures.
- Assume responsibility for all facets of food and beverage operations.
- Guarantee the delivery of outstanding service to all customers.
- Ensure the proper opening and closing of kitchen, restaurant, and bar operations in accordance with established policies.
- Manage the ordering of supplies, implement inventory control measures, and establish relationships with suppliers to secure competitive terms for the business.
- Uphold standards for food hygiene and address health and safety issues.
- Assist in menu planning, development, and the creation of meal specials.
- Maintain high levels of organization and cleanliness in all kitchens and eating areas.
- Provide leadership and guidance to all team members.
- Enforce proper cash management controls in accordance with established policies for all food and beverage staff members.
- Ensure the food and beverage operations are adequately staffed with well-trained and competent individuals.
- Adhere to all government guidelines for safe and proper food and beverage service, including but not limited to Serve Safe, Smart Serve, and Food Handling Training Protocol from the Ministry of Health.
- Minimize and properly record waste.
- Assist team members on the floor during meal periods and high-demand times.
- Review guest comments, guest satisfaction results, and other data to identify areas for improvement.
- Provide guidance and direction to subordinates through coaching, counseling, mentoring, and performance reviews. Empower team members to deliver the ultimate guest experience.
- Observe team member service behaviors and provide ongoing feedback.
- Foster an environment within the department that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for service.
- Encourage and build mutual trust, respect, and cooperation among team members.
- This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.
Requirements
- Minimum of 2 years of prior experience as a Food & Beverage Supervisor.
- Extensive server experience in an upscale resort setting within the food and beverage industry.
- Proven track record in training and supervising a team of at least 10 food and beverage employees.
- Proficiency in POS systems and implementation of SOPs (Standard Operating Procedures).
- Safe Food Handler and Smart Service certifications.
- Ability to work independently and handle tasks under pressure while meeting deadlines.
- Excellent organizational skills.
- Effective oral and written communication skills.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Intermediate computer skills.
- Strong team player with interpersonal, team member relations, and leadership abilities.
- Comprehensive understanding of Food & Beverage financial aspects.
- Capacity to identify and resolve problems.
Ojo Spa Resorts Discounts and Perks:
Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
- Mission based company with values you can trust
- Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
- Employee Assistance Program (EAP)
- Paid Sick Time
- Paid Time Off
- Ongoing training to build critical skills for current and future roles
- Numerous Growth & Developmental Opportunities
- Competitive Compensation
- Discounted Employee Lunch
- Free Lunch/Dinner on Thanksgiving & Christmas
- Employee Appreciation Lunches
- Above and Beyond Awards - Ojo Bucks
- Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
- 40% off Spa Treatments (includes private pools and private Ojitos)
- 40% off at the Restaurants
- 20% off at the Gift Shops
- Discounted Lodging Rate
- Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat
Ojo Caliente: Yoga Workshops (if space available)
Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you:
- Only 25 miles away from Espanola, NM.
- Abiquiu, NM, is located only 31 miles away from our resort.
- Pojoaque, NM, is conveniently located only just 34 miles away.
- Taos, NM, is a short 40-mile drive from Ojo Caliente.
- Los Alamos, NM, is just 42 miles away.
- Santa Fe is 50 miles away.
Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move!
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