Food & Beverage Sportsbar Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for directing the overall operations and staff of the casino Sportsbar department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.
• Reports budget concerns/deviations to the Director.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Responsible for the overall achievement of departmental customer service goals. 
• Assists in directing other Food & Beverage and Casino Beverage operations.
• Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.
• Ensures that the receiving, holding, and issuance of products are within the quality and control standards.
• Ties operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility.
• Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.
• Makes recommendations, and sometimes final decision, in designing and engineering menus.
• Implements and Audits inventory and cost control systems and procedures.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

Requirements: 

• Must be at least 18 years of age.
• Bachelor’s degree (B.A./B.S.) from an accredited four year college or university or equivalent; or four to eight years of Food and Beverage leadership experience; or combined education and experience.
• Minimum of four years of previous F&B experience at manager level or higher required.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Must be proficient in all Microsoft Office applications and be knowledgeable in all Food & Beverage software systems.
• Ability to train and motivate team.
• Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, and employee training and development as they relate to overall Food & Beverage products.
• Delegation, negotiation, and diplomacy skills required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent motivational, communication, and customer service skills required.
• Well-developed guest and employee relations skills.
• Must have extensive knowledge of food cost and labor analysis.
• Knowledge of all phases of Food & Beverage administration, cost control, and familiarity of all food and beverage services is required.

Supervisory Responsibilities: 

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling).

Language Skills:

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certifications:

• Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete C.A.R.E or TiPS training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment's auto insurance carrier. 

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.  
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.  

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually loud.  
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer