Address
SalaryKey Responsibilities:
- Welcome each party and describe the food and beverage amenities, available to them.
- Provide an exceptional guest service experience to each guest.
- Prepare and serve alcoholic and non-alcoholic beverages to guests.
- Maintain and operate a point of sale cash register.
- Obtain a bank from the Casino vault and count money in cash drawers at the beginning and end of each shift.
- Maintain, operate, and reconciliate a point-of-sale cash register.
- Receive payment by cash, cards, vouchers, etc. for food services.
- Verify that guests are of legal age to consume alcohol, before service alcoholic beverages.
- Maintain a high standard of food preparation, when preparing meals for our guests.
- Assist in sanitizing and safely storing all cooking equipment and eatery/beverage utensils.
- Handle decision-making, problem solving, complaint resolution, and customer service matters in accordance with skill levels.
- Maintain cleanliness, tidiness, and organization of food & Beverage stations to a high standard.
- Follow all operating procedures, safety and sanitation regulations, and departmental policies and procedures.
- Log alcohol for safe serving and inventory purposes.
General Responsibilities:
- Actively participate in departmental and company training programs, as required.
- Notify appropriate staff members when assistance is needed.
- Demonstrate an upbeat and outgoing demeanor, while on duty.
- Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
- Promote outstanding customer relations.
- Perform other related duties as assigned.
Education
- Hight school diploma or GED equivalent
Experience
- No previous experience required
Knowledge, Skills & Abilities
- Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies
- Knowledgeable on drink mixing techniques and alcohol serving requirements.
- Must be able to follow all instructions, written and oral.
- Knowledgeable in the area of clean and safe food preparation.
- Must be able to handle various cleaning solvents, chemicals, etc.
- May be required to be able to lift up to fifty (50) lbs.
- Must be able to walk for long periods of time; must be able to stoop, kneel, crouch, and/or crawl
- Must be able to work in fast paced environment
- Must be able to work flexible schedule including; evenings, weekends, holidays and promotional events
- Must be able to work in a smoke-filled casino environment
- Must be able to handle alcohol cut-offs/possibly confrontational situations with guests.
Licenses/Certifications/Other:
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency (Oklahoma ABLE Commission, Gaming Commission, ServSafe, etc.), if applicable to perform the essential job functions
- Must pass a pre-employment drug test
- Must already possess or be able to immediately obtain an Oklahoma ABLE Liquor License.
- Must obtain a Ponca Tribe Liquor License.
- Must already possess or be able to immediately obtain an Oklahoma or Federal Food Handlers License.
As a tribal entity, the Ponca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC, gives preference in employment to an enrolled member of the Ponca Tribe of Indians of Oklahoma, and to other enrolled Native Americans of federally recognized tribes.
