Food And Beverage Manager - Store #205

Job Summary:

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the foodservice and Beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The BM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

1. Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries.Solicit customer feedback, input and information through various communication vehicles. React toinformation and create a plan to consistently meet the expectations of all customers.

2. Ensure the 24/7 execution of all food service programs including proper ordering, production planning,product handling and display.

3. Responsible to meet and/or exceed food service and Beverage performance and profitability goals according to corporate objectives.

4. Execute food service efficiencies and ensure planograms are utilized and followed.

5. Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

6. Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

7. Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

8. Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

9. Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

10. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

11. As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:{W0010304.1}

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

1. Ability to work well individually as well as in a team environment

2. Excellent oral and written communication skills

3. Excellent customer service skills

4. Ability to work with little or no supervision

5. Detail oriented and excellent organizational skills

6. Excellent analytical, critical thinking and problem solving skills

7. Ability to handle multiple projects simultaneously and independently

8. Proven self-starter with demonstrated ability to make decisions

9. Understanding of store finances and awareness of impact to business

10. Excellent relationship building, interpersonal and leadership skills

11. Availability to work all shifts, weekends, and holidays, based on business needs

12. Ability to learn and utilize the store’s technology

Basic Qualifications:

1. High School Diploma or equivalent

2. Leadership experience required, leadership experience in a food service environment preferred

3. Experience selecting, training, performance management of staff, sales building, scheduling and

managing expenses

4. Serve Safe Certification

5. Proven and consistently demonstrated skills in the following:

 Exceptional Customer Service

 Relationship Building

 Effective Communication

 Training

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Coffee shop
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Food Service Management: 3 years (Required)

Ability to Relocate:

• Malvern, PA 19355: Relocate before starting work (Required)

Work Location: In person