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Form of workNorthgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
TheFood and Beverage Manager is responsible for the daily operations of all on-site dining options at a Northgate Resorts camp-resort, ensuring a lasting and delicious experience for all of our guests. Duties include managing team members to ensure spectacular customer service, handling payments, observing budgets, and assessing all on-site dining outlets’ performance. This management position reports to the Assistant General Manager.
DUTIES & RESPONSIBILITIES
Marketing
Northgate Resorts values the relationships we can build with our surrounding communities. We strive to create connections to strengthen and spotlight local businesses when suitable. This role requires a candidate with creative thinking skills and a knack for community engagement – know of a local farmstand or bakery? Bring ideas like this and many others with you!
Marketing
Northgate Resorts values the relationships we can build with our surrounding communities. We strive to create connections to strengthen and spotlight local businesses when suitable. This role requires a candidate with creative thinking skills and a knack for community engagement – know of a local farmstand or bakery? Bring ideas like this and many others with you!
- Assists with developing a marketing strategy to promote food services in a fun and creative way
- Assists with menu design and plate presentation
Personnel Management
This function requires managerial specializations that focus on hiring and developing employees to become more valuable. Our associates must be equipped to perform every task and be ready for any guest interaction to maintain superior industry standards. Skills expected include leadership, patience to teach and coach, and energy to approach employees with concerns in a productive manner.
This function requires managerial specializations that focus on hiring and developing employees to become more valuable. Our associates must be equipped to perform every task and be ready for any guest interaction to maintain superior industry standards. Skills expected include leadership, patience to teach and coach, and energy to approach employees with concerns in a productive manner.
- Offers outstanding leadership to a full Food and Beverage team;
- Hires, trains, and schedules Food and Beverage staff members to ensure labor budgets are met;
- Assures those standard operating procedures are adhered to;
- Monitors and maintains compliance with food safety and sanitation standards;
- Monitors cash drawers and ensure cash handling procedures are followed;
- Ensures outlets are in tip-top shape for guests of the camp-resort (upkeep and cleanliness of all Food and Beverage equipment and facilities);
Revenue Management
When performing this duty, one will employ disciplined analytics to help predict guest behaviors at a micro-market level. The employee will use this information to optimize product availability, quality, and price to maximize revenue growth.
When performing this duty, one will employ disciplined analytics to help predict guest behaviors at a micro-market level. The employee will use this information to optimize product availability, quality, and price to maximize revenue growth.
- Assists with developing an operating budget for each department revenue outlet;
- Monitors and takes action to help achieve sales and cost goals;
- Monitors purchasing to ensure proper quantity and quality for items;
- Assures the best quality food, beverage, and customer service is offered;
- Maintains the inventory of Food and supplies;
Other Essential Duties
- Completes required reports on a timely basis;
- Collaborates with camp-resort team and home office departments;
- Coordinates and oversees various projects from start to finish;
- Responds to guest inquiries using the company’s service recovery guidelines;
- Utilizes and learns the reservation system for daily planning; and,
- Participates in other projects and activities as assigned.
EDUCATION/TRAINING/EXPERIENCE
- Minimum of 5 years’ experience in food service management or equivalent
QUALIFICATIONS/REQUIREMENTS
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- A strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Food photography skills are a bonus!
ESSENTIAL PHYSICAL DEMANDS
- Push, pull or lift up to 50 lbs
- Must be able to remain in a stationary position, occasionally in warm temperatures
- Occasional exposure to hot equipment and oil throughout the workday
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
