Foh Manager

As a FOH Manager you will perform a wide range of job duties to help support the general manager and assistant general manager. The FOH Manager reports to the Assistant General Manager and General Manager.

Primary responsibilities include:
General

• Supervise and manage all areas of the restaurant and make final decisions on matters of importance to guest service.

Financial

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

Food safety and planning

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.Estimate food and beverage costs. Work with assistant general manager and general manager for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Organize promotions.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Must be ServSafe certified.
• Will uphold all ServSafe guidelines.

Guest service

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operational responsibilities

• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.

Personnel

• Provide direction to employees regarding operational and procedural issues.
• Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
• Conduct orientation, explain Sofrito Latin Cafe Philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Community Involvement

• Provide strong presence in local community and high level of community involvement by restaurant and personnel.

Qualifications

• A college degree is preferred. A Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
• Knowledge of computers (MS Word, Excel, Power Point, etc.) and technology.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Strong written and verbal communication skills.
• Must possess a valid driver’s license.
• Must be eligible to work in the United States.
• Must agree to background and credit check.

Personal Requirements

• Self-discipline, initiative, leadership ability and outgoing.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
• Ability to determine applicability of experience and qualifications of job applicants.

Accountabilities

• Keep the assistant general manager and general manager promptly and fully informed of all issues (i.e., problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with Sofrito Latin Cafe policies and procedures.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• At all times provide a favorable image of Sofrito Latin Cafe to promote its “We Believe” philosophy.
• Perform other duties and responsibilities as required or requested.

Supervision of others

• 20+ employees each shift.

Working conditions

• Hours may vary if the manager must fill in for his/her employees or if emergencies arise (typical work week = 50 hours).
• Ability to perform all functions at the restaurant.
• Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operate phones, computers, fax machines, copiers, and other office equipment.