Flight School Scheduler

Scheduler Job Description

This full-time position at Melbourne Flight Training will work as a hybrid position. It will encompass duties from the Dispatcher as well as assisting the Student Success Manager.

Duties and Responsibilities:

· Manage the Flight Operation Schedule

· Plan and Coordinate with Student Success Manager course of action for our Accelerated Students to keep them on track.

· Communicate schedule changes to Instructors and Students in a timely manner through proper channels.

· Resolve scheduling conflicts or issues that arise, through proper channels, following Core Processes.

· Possess Knowledge of Fleet and coordinate planned and unplanned fleet maintenance.

· Maintain and optimize the daily, weekly, and monthly flight schedule.

· Manage Customer Accounts and Assist Customers with Flight Training Goals. Communicate any Customer issues with the Flight Operations Manager.

Qualifications:

· Strong time management skills with the ability to prioritize tasks effectively

· Excellent analytical and problem-solving abilities

· Proficient in using scheduling software or tools

· Strong communication skills, both written and verbal

· Ability to work well under pressure and meet deadlines

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

The dispatch-scheduler is a customer-facing position responsible for the daily flight schedule, dispatching, tracking, student progress and adjusting flights as needed.

Essential Functions:

· Answers phone calls and emails

· Additional duties as assigned by Flight Operations Manager

· Ensure students have all Federal required documents to flight train.

· Dispatches and monitors all aircraft. May be asked to fill in from time to time.

· Maintains inspection time remaining reports for the Aircraft Maintenance Department

· Generates and disburses Flight Dispatch and Maintenance Reports.

· Uphold and enforce MFT Safety Management System procedures and guidelines.

Requirements:

· High school diploma or equivalent with 2-4 years’ experience or Associate degree with 0-2 years’ experience.

· Customer service experience, working with individuals with diverse backgrounds and experience levels

· Strong computer skills

· High attention to detail

· Ability to prioritize tasks and manage time effectively

· Can work well independently and with a team

· Punctual and reliable

· Strong communication and interpersonal Skills

· Proficiency in MS Excel

· Ability to work as a solid contributing member of a team as well as operate independently, effectively interact will all levels of management, demonstrated attention to detail and acting with a sense of urgency

· Must be able to obtain an Airport Identification Badge.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person