Job Summary: Fleet Manager (Dispatcher)

This position provides dispatch for local/regional container drivers. The Fleet Manager will provide customer service, and administrative support which exceeds customer expectations for on-time delivery and prompt responsiveness. The Fleet Manager will coordinate with customer service to determine customer load requirements and plan and assign loads to drivers. Ensures the timely delivery of loads in a cost-effective manner, promotes driver loyalty and maintains excellent relationships by communicating effectively and providing optimal solutions to driver concerns.

Supervisory Responsibilities:

Oversees the operations of the fleet.

Responsible for driver needs and customer satisfaction.

Duties/Responsibilities:

Accurately track and enter data into TM3.

Work with CSR to manage and schedule loads with customers.

Offer loads to drivers and set up schedules in conjunction with the operations team. Monitor load progress to ensure timely delivery. Develop optimal solutions to problems which may affect the delivery schedule including: vehicle breakdown, weather, and traffic. Maintain communications with customers, drivers, and customer service. Alert all concerned parties of any potential deviations to the estimated time of arrival of shipments.

Enter information into TM3 as needed for Delivery Instructions, Driver Settlements, records maintenance. Maintain records of freight movement and delivery receipts. Review and approve driver settlement records.

Review and process paperwork received from drivers.

Optimize chassis utilization and monitor container locations to minimize demurrage and per diem charges due to delayed pickups/deliveries.

Communicate and build relationships with drivers to provide excellent service, to resolve problems and customer satisfaction.

Ensures compliance with local, state, and federal government requirements.

Performs other related duties as necessary or assigned.

Required Skills/Abilities:

Ability to handle multiple spread sheets

Ability to make quick decisions under pressure

Experience with Navis Port System is a must

Excellent communicator with drivers and office team

Excellent management and supervisory skills

Excellent written and verbal communication skills

Excellent organizational and time management skills

Proficient in Microsoft Office Suite or similar software.

Education and Experience:

Bachelor's degree preferred but not required.

Five years or more of related experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Able to travel between facilities/yards.