Fitness Receptionist- Manager on Duty

Job Title:Fitness Receptionist- Manager on Duty
Department: Fitness
Reports to: Jessica Gumora
FLSA Status: Non Exempt
Date: 1/2/2024
Job Overview: Full-Time MOD Position: Manager on Duty, which means he/she must act in a supervisory capacity when on shift, make adjustments to the schedule when needed, and address issues with necessary follow-up to their director. In addition, the MOD is responsible for writing and sending the daily shift reports.
Schedule: Friday - Tuesday Afternoon/Evenings
Saturday & Sunday: 1pm-9pm
Monday, Tuesday, & Friday 2pm-10pm
JCC BUILDING HOURS: Monday-Friday 6am-10pm / Saturday & Sundays 7am-9pm
Responsibilities and Duties:
Customer/Member Service & Facilities:

• Warmly greet members and guests as they arrive and depart the fitness center, using names when possible.
• Check members & guests into the facilities and classes.
• Provide information/answer questions in a clear and friendly manner.
• Handle complaints and concerns in a timely or immediate fashion when possible.

• Verify account status. Notify members, record any problems with their accounts, and offer to help resolve issues.

• Monitor equipment and report repairs. Have a basic knowledge of how each piece of equipment operates.

• Adhere to safety policies/procedures.
• Respond immediately to all emergency situations in the building by calling security. In case of an emergency, MODs will need to document the incident, obtain pertinent information, and follow up with management/security.
• Remain aware of potential hazards or unsafe conditions and report them to management, facilities, and maintenance immediately.
• Perform administrative duties, including sending and receiving daily emails, computer entry, photocopying, printing, etc.

• Adhere to all dress code regulations.

• Be familiar with and enforce member service standards.
• Exhibit awareness of and enthusiasm for all programs offered by the Club.
• Assist with special projects, events, and promotions as needed.
• Attend all meetings and training sessions as required.

ADDITIONAL FULL-TIME REQUIREMENTS

• Check inventory and maintain all saleable front desk items.
• Take attendance for all group fitness classes, confirming that all registrants are current fitness center members. If non-fitness members, a class card or payment is required.
• Schedule massage, group exercise classes, assessments, and wellness coaching. appointments. Make sure the member or guest has purchased a session or package before scheduling the appointment.
• Follow established procedures for collecting money and preparing receipts.
• Distribute towels, locker keys, and vanity products. Inspect locker rooms periodically (5th floor fitness reception)
• Monitor lost and found items.
• Working New Year's Day at our annual Fitness festival is mandatory.

MEMBERSHIP DUTIES:

• When Membership is off-site, MODs are required to assist with potential member tours. This includes contacting the potential member to confirm their appointment, sending the health declaration in advance, providing a friendly tour of the 4th, 5th, and 6th floors, and sending follow-up notes to Membership.

HEALTH & SAFETY REQUIREMENTS:

• Will model the highest standards of safety for fellow staff and members.
• Any Covid symptoms should be reported to a supervisor immediately, and the best practices recommended by the CDC should be followed.
• Must ensure that members are complying with all health & safety protocols such as hand-washing, hand-sanitizing, social distancing, & wiping down equipment.
• Responding to issues around health & safety measures and engaging supervisor support or Security when necessary to de-escalate any situation.
• Keeping supervisors informed of any health & safety issues, reports of ill members, reports of Covid being reported to JCC in person, email, or phone.

Qualifications:

• High School graduate or equivalent.
• Experience in a similar environment is preferred.
• Current CPR certification.
• Computer literacy: Word, Excel, and willing to learn other computer programs as required by job.
• Mindbody knowledge is preferred.
• Excellent interpersonal, communications, and member service skills.
• At ease with a variety of physical activities, including lifting objects or weights up to 45 lbs.

Salary Range: Minimum $41K- Maximum $43K