Financial Services Specialist 1 – Remote - Texas

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an ambassador for Nordstrom, handling phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: North Carolina

Hours of Operation: 365 days a year, 5:00AM-12:00AM (midnight) PST

Shifts:

• Full-time positions
• Set schedules available at time of offer
• Morning, afternoon, and evening shifts – start times available depend on business needs
• Expect to work at least one weekend day per week
• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays

Orientation: 1 week (Tuesday – Friday), 7:00AM – 4:00PM PST

Training: 7 weeks, (Monday – Friday) 7:00AM – 4:00PM PST

• Must successfully complete a two-tiered training program

Pay:

• Eligible to earn incentive once graduated from training
• Shift differential pay available
• Work from home subsidy $50/month

A day in the life…

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
• Perform other duties as assigned

You own this if you have…

• 1+ years of experience in customer service
• A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
• The ability to work a flexible schedule based on department needs, including nights and weekends
• Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted.
• Clear and professional communication skills with customers and co-workers, both verbally and written
• The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
• The ability to work with integrity and respect confidentiality
• The ability to independently apply strong analytical, problem-solving and decision making-skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.