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Form of workOur exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience
Summary: Assists with the management of Stellantis Financial collateral by working with other SFS departments, partners, vendors, and dealers as well as support departments within Stellantis Financial to ensure collateral documents are received and transferred to the custodian in a timely manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists with creating and preparing outstanding reports and acts as a liaison with the collateral manager and other SFS depts.
- Acts as a liaison between SFS Alliance partners, banks, affiliates and vendors on collateral exceptions, securitizations, close-outs and any other activity involving SFS collateral.
- Works with electronic files and documents provided by vendors, partners, banks and affiliates.
- Works vendor and in house reports to clear outstanding exceptions for missing documents and title paperwork in accordance with SFS policies and procedures to maintain quality.
- Works closely with the Collateral Clerk and Title Clerk to track collateral files being sent to the custodian as well as the Title Dept. and the Houston Title Inventory and other SFS departments.
- Prepares reports for the various business units and by various statuses for use by staff and management and maintains stats on production.
- Prepares and sends letters to borrowers or dealership on outstanding titles.
- Escalates unresolved collateral and titling issues to Lead / Supervisor / Manager for further action.
- Performs other clerical duties as needed such as filing, scanning, photocopying or faxing documents, ordering supplies and processing invoices.
- Complies with policies and procedures.
- This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control;
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit.
Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgment - Includes appropriate people in decision-making process
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Follows up timely.
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position;
Quality - Demonstrates accuracy and thoroughness; Strong attention to detail; Monitors own work to ensure quality
Quantity - Completes work in timely manner.
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diploma and or/GED. One to two years' experience working with collateral management or similar processes. One to two years' experience in Auto Industry, loan processing or title administration preferred. Intermediate Excel skills required.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Mathematical Skills Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Computer Skills To perform this job successfully, an individual should have intermediate - advanced skills in Microsoft Office including MS Word, MS Excel, MS Access and MS Outlook; Power Point presentations; additional program skills are a plus. The ability to create reports in these programs is necessary.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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