Address
Form of work
SalaryJob Description Summary:
Financial Crimes Investigators investigate suspected fraudulent transactions/red flag behaviors and determine appropriate action for resolution. This role investigates both application fraud as well as account security fraud. This investigator reports to the Sr. Team Lead of Fraud Investigations (Application Fraud/Account Security). Identifies trends in order to link transactions to known fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud. Utilizes custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities.
Position Summary:
Are you curious and have the ability to adapt to emerging trends in a growing environment?
Using open source intelligence, you will be responsible for performing sophisticated fraud investigations. This role has complex duties relating to fraudulent applications, transactions, account red flag behaviors, and customer reported identity theft claims which requires strong decision-making skills and resolution in adherence to FinCen and internal policies outlined by WEXs Fraud Risk program. You will determine if investigations require SARs and document strong narratives backing your investigative findings to support BSA framework. You are someone who is ready to dive right in to support a fast growing team with complex responsibilities through change management.
Responsibilities:
- Reviews credit applications and customer transactions, performs OSINT to make a determination if fraudulent activity or other criminal behavior exists
- Reviews threat vector alerts and performs investigations to determine if criminal behavior exists
- Reviews and evaluates alerts and referrals of unusual activity to make a SAR/No SAR decision spanning across multiple lines of business
- Writes high-quality, detailed investigation narratives based on strong, supportive case files
- Adapts to technologies to perform link analysis
- Ability to support and train other team members through use-case investigation trainings
- Account maintenance and/or ability to work with other departments/stakeholders
- Stays up to date with BSA guidance and emerging fraud trends to influence the culture and awareness within the fraud organization
- Provides feedback and suggestions to Business Analysts to recommend risk exposure rule and performance tuning
- Strong understanding of fraud investigation framework, SAR decisioning, synthetic id, id theft, account takeover and cash products highly desirable
Qualifications:
- Bachelor’s degree in Criminology, Business, Finance preferred – will substitute experience
- 2-3 years in financial/payment services industry or e-comm fraud operations
- Technology and computer skills essential, including, but not limited to; Google Suite, Excel, Peoplesoft, Salesforce and Splunk
- Knowledge of BSA or previous specialized fraud investigation
- Previous SAR writing experience
