Financial Counselor

Friends Hospital is the nation's oldest private psychiatric hospital, located on a beautiful 100-acre campus in Philadelphia, PA. Friends Hospital offers a continuum of care including level of care assessments; specially designed inpatient units for adolescents, adults, and older adults; and a private residential rehabilitation program. Friends Hospital is easily accessed via public transportation and has free, safe, on-site parking.

Visit us online at: https://friendshospital.com/

The Financial Counseloris responsible for notifying patients of any financial liabilities. This position is temporary lasting 12 weeks from start date.

Benefit Highlights:

• Challenging and rewarding work environment
• Career development opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

This position is responsible for verifying insurances and financial counseling for self-pay accounts.

QUALIFICATIONS:

Education/Training:

· High school diploma required. College preferred.

Experience:

· Experience in a hospital insurance verification/self-pay in business office setting.

Principal Duties and Responsibilities:

· Maintains patient demographic information.

· Verify insurance eligibility for behavioral health benefits for inpatient, outpatient and observation by utilizing online websites or by contacting the carriers directly.

· Obtain patient deductibles/coinsurances and/or copays and enter into the billing system.

· Assist billing staff in understanding carrier websites and verification of eligibility.

· Verify authorizations if needed.

· Answers questions from patients, billing staff and insurance companies.

· Works in conjunction with the billing staff to ensure clean billing.

· Performs miscellaneous job-related duties as assigned.

· Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

· Work with patients to collect outstanding self-pay balances due on account.

Knowledge and Skills:

· Microsoft Office

· Proficiency in the AS400 and Microsoft Windows systems.

· Ability to handle multiple duties in a fast-paced environment.

· Extensive knowledge of insurance plans and their benefit requirements.

· Demonstrated capacity to interact with all levels of staff and/or patient population in a professional manner.

· Demonstrated ability in the financial area of collection of patient co-pays, negotiation of self-pay situations and appropriate credit card usage.

· Strong knowledge of administrative and clerical procedures.

· Possession of strong problem solving skills and sound judgment.

· Knowledge of customer service principles and practices.

· Knowledge of verification websites such as Navinet, PEAR, Promise (EVS) etc.

· Ability to be proactive and take initiative.

· Exhibit high level of quality through attention to detail and monitoring of work.

· Excellent verbal and written communication, as well as exceptional interpersonal communication skills.

· Ability to work independently on assigned tasks, as well as to accept direction on given assignments.

Job Type: Full-time

Pay: $23.91 - $28.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person