Financial Application Associate - Patient Access

Penn State Health - Penn State Health Corporation

Location: US:PA:Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a - 4:30p
Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu

SUMMARY OF POSITION:

The Financial Application Associate supports the hospital financial assistance program operations with receiving, validating and processing incoming patient applications for financial assistance, including supporting financial statements and required documentation. The Associate is responsible for ensuring that all financial assistance adjustments are posted to patient accounts on a timely basis which supports both the patients and the Revenue Cycle.

MINIMUM QUALIFICATIONS

Medical health insurance knowledge
Medical terminology
Revenue Cycle experience
HS Diploma or higher

Customer service experience (six months previous experience is required)

Complexities of this position include:

· Possess critical thinking skills and ability to analyze data needed to complete the financial assistance process

· In-depth understanding of the legalities of healthcare including but not limited to understanding debt collection trade practices, the Federal Fair Debt Collection Practices Act, Act 6 and Act 44.

· Possess excellent working knowledge and understanding of policies, system capabilities and department resources.

· Ability to maintain a calm, compassionate demeanor when assisting frustrated, angry or upset patients.

· Possess excellent written and verbal communication.

· Partner with Revenue Integrity and PFS staff to work patient follow-up accounts.

· Account collection and resolution.

Failure to correctly identify these components leads to the following down-stream adverse impacts:

· Failure to comply with the 501r Federal regulation can result in the loss of the non-profit status under 501(c)(3) for PSHMC.

· Failure to process financial assistance applications or respond to patient inquires in a timely manner can result in lost revenue for the Institution (in hundreds of thousands to millions of dollars.)

· Failure to process financial assistance applications or respond to patient inquires in a timely manner can result in a negative patient financial experience as well as a potential loss of revenue.

· HIPAA breach via release of PHI to unauthorized party.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards

WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?

Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

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Union: Non Bargained