Address
Form of workESSENTIAL FUNCTIONS:
Understand Federal and State student aid programs, eligibility, processes, rules, and regulations.
Assist students with submission of Financial Aid applications.
Examine application for completeness in accordance with regulations applicable to grants and aid.
Evaluate and verify Financial Aid applications and supporting documents for accuracy, clarity, and completeness according to detailed and complex federal and state rules and regulations.
Provide assistance to students experiencing unusual circumstances including application or processing difficulties, changes in financial circumstances, inadequate resources, alternative funding options, dependency appeals, and satisfactory progress appeals.
Receives and processes appeals; notifies students of continued eligibility or ineligibility; advises students of appeal processes.
Confirm student budgets and awards amounts.
Verify student attendance; adjust Financial Aid appropriately.
Advise students of Financial Aid consequences when changing or dropping classes.
Assists in answering emails sent to the Financial Aid office email address, including the necessary research, obtaining assistance from other staff when needed, and responding to the student/parent in a timely fashion.
Process student flags and referrals from the STARFISH system.
Track student satisfactory academic progress status each semester.
Monitor student progress for students placed on Financial Aid Academic Plans.
Check status of Financial Aid students on Drop for Non-Payment report.
Check status of students on Pending Financial Aid Payment Plan.
File correspondence, lead or supervise Student Assistants, data entry, and general office duties.
Assists students, families, faculty and staff in person at the front desk. Provides information and completes transactions as required by students.
PHYSICAL REQUIREMENTS:
Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, reaching above the shoulders, pushing and pulling of up to 20 lbs. and occasional lifting and carrying of objects weighing up to 10 lbs.
SCHEDULE DETAILS:
Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm. Occasional evening and weekend hours will be required. Travel in New Mexico and Texas will be required.
ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:
Perform other duties as assigned.
Minimum Qualifications:PREFERRED QUALIFICATIONS:
Proficiency in computer applications is desired.
MINIMUM QUALIFICATIONS:
Associate’s degree with course work in business, social science, or related area.
Dynamic presence, creativity, and the ability to connect the target audience are essential.
Must possess the ability to communicate with students individually and to present information in a group setting.
Must understand the complexities in relation to non-traditional students.
Demonstrate and possess a strong understanding of cultural competency, and how to communicate effectively to different audiences.
Demonstrate sensitivity to the needs of students from a variety of backgrounds and cultures.
Critical thinking and interpersonal skills, ability to manage multiple tasks required.
Ability to deal effectively with a variety of individuals and to communicate effectively both orally and in writing.
Must be able to work independently and as part of a team.
