Financial Aid Representative | Call Center

Doyou have a passion for customer service as well as helping people achieve theireducation goals? If you have at least 6 months of customer service or Call Center experience, this Financial Aid Representative opportunity may be a perfect fit for you! 

Aleader in post-secondary career education that provides admission and financialsupport to many colleges across the US is adding multiple temp-to-hire CustomerService Representatives to their Financial Services team. This company isobsessed with student success and provides many resources for them to achievetheir educational goals. 

Greatwork-life balance and opportunity for growth and positionadvancement. Environment is energetic and exciting, you will work with ateam that is focused on making your experience fun and fulfilling.

Interested? Apply today!

 Customer Service Representative Job Duties:

• Handling high volume calls that are primarily inbound calls
• Assisting in handling warm leads from colleges to create financial estimates based on the programs of students interest during enrollment processes
• Utilizing a variety of computer software to assist in enrollment processes for Financial Aid
• Recording all responses through a list of scripted questions to qualify potential students for loans, grants and scholarships
• Making a great first impression with prospective students by offering great customer service and a positive experience

You will be successful in this role if you are a reliable self-starter who works well on a team!
Schedule: Monday - Friday: 9:00am - 6:00pm

• The education center operates from 6am-7pm. Occasional flexibility to work a different shift is available per need.

Pay: $17.00 per hour

• $1.00 pay increase once hired on to company,
• You're eligible for a performance based raise after 90 days of being hired

 Financial Aid Representative Job Requirements:

• At least 6 months to one year of customer service or Call Center experience.
• At least 6 months to one year working for most recent employers.
• Comfortable utilizing basic computer programs and able to quickly navigate between multiple software platforms.
• Strong written and verbal communication skills.
• Experience meeting daily, weekly and monthly goals.
• No current student loan debt.

Benefits offered by employer upon permanent hire:

•  Medical
•  Dental
•  Vision
•  Vacation pay
•  401k retirement plan with employer match
• Stock options

Benefits offered by TERRAto temp-to-hire employees:

• Medical, Dental, Vision  
• Virtual Care  
• Life, Critical illness, Accident, Long and Short-Term Disability Insurance  
• Identity Theft Protection  
• 401(K) Retirement Plan with Employer Match  
• Commuter Benefits  
• Gym Membership Discount  
• 6 Paid Holidays

Location:  Mesa, AZ

If you are interested in this Financial Aid Representative role, apply today. Or call us to learn more: 480-750-7272