5845 - Financial Services Representative (Revenue Management Division)

Salary: $18.23 Hourly
Location : Tucson, AZ
Job Type: Full Time
Job Number: 2024-00288
Department: Finance and Risk Management
Division: FN REVM TEAM4
Opening Date: 03/01/2024
Closing Date: 3/15/2024 11:59 PM Arizona
FLSA: Non-Exempt
Position Description
Salary Grade: 4
The Pima County Department of Finance and Risk Management is looking for a motivated and team-oriented individual to join their Revenue Management Division in the Customer Service section. This position is responsible for administrative support, answering phone calls, ensuring work unit policies, procedures, and activities comply with applicable County policies, maintaining databases using automated information systems to monitor and track information, and producing special reports. Other responsibilities include calculating debits and credits, posting accurately to customer accounts, and preparing paperwork for delinquent accounts for court processing. The ideal candidate would have experience utilizing utility billing systems. If you enjoy working collaboratively with a team of dedicated individuals and have a passion for learning, growing, and serving others, in a fast-paced business environment, then this may be the perfect opportunity for you to join our team.
Duties/Responsibilities
(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor)
Coordinates unit activity with other departmental sections or divisions and other County departments or outside agencies directly or through assigned staff, and acts as an internal departmental coordinator for support activities such as personnel, purchasing, payroll, or program specific functions;
Reviews and verifies specialized documentation and initiates action;
Responds to public and staff inquiries and provides information or resolves problems which require explanation or application of departmental or program rules and policies, or refers questions to appropriate staff;
Represents unit/department on various committees and working groups and may be granted authority to commit unit/department support to issues;
Coordinates, schedules and organizes unit, program, or departmental calendars and meetings;
Leads and participates in the preparation and processing of accounting documentation such as requisitions, purchase orders, claims and fund transfers;
Creates and maintains, or directs the maintenance of, specialized databases including inputting and retrieving data and producing complex computer-based reports;
Coordinates and monitors standard departmental Intergovernmental Agreements (IGA), contracts, and other obligatory agreements with affected agencies, contractors and service providers;
Researches, compiles and performs minor, initial analysis of information, and prepares routine, recurring and special reports, correspondence, memoranda, personnel forms, operations manuals and other documents for supervisory review and approval;
Compiles and summarizes statistical and operational data, and prepares periodic and special reports;
Compiles information utilized in unit budget preparation, monitors miscellaneous expenditures, and reports to supervisor on program budget activities;
Conducts and documents confidential or sensitive inquiries for management and maintains appropriate security and confidentiality of information encountered or created;
Establishes and maintains specialized reference files and reference materials;
May supervise, train and evaluate staff, and make effective recommendations on hiring, termination and related personnel activities;
May issue licenses, permits and/or bonds, receive money, review and verify cash drawers and prepare cash deposits;
May make travel arrangements for unit personnel and prepare related travel documentation for approval and processing.
KNOWLEDGE & SKILLS:
Knowledge of:

• applications of automated information systems;
• business English, spelling, grammar, punctuation and composition;
• rules, regulations, policies and procedures applicable within work unit;
• County policies and procedures for administration of contracts, IGA and related activities;
• research and analysis techniques and report writing;
• principles and practices of employee supervision, training and evaluation and County personnel policies/procedures;
• office practices, procedures and equipment.

Skill in:

• use of automated information systems to maintain data and produce documents;
• coordinating and prioritizing multiple tasks and activities of assigned unit;
• researching, compiling and analyzing information, and writing complex reports;
• communicating effectively;
• maintaining appropriate security and confidentiality of sensitive information;
• planning, assigning, reviewing and evaluating the work of staff;
• organizing and coordinating meetings;
• performing mathematical calculations at an appropriate level for assigned duties.

Minimum Qualifications
(1) Five years of experience performing secretarial or administrative tasks providing administrative support and coordination for a department, specialized program or small business.
(Associate's degree from an accredited college or university with a major in business or public administration may substitute for two years of the required experience.)
(Bachelor's degree from an accredited college or university in one of the cited disciplines may be substituted for four years of required experience)
OR:
(2) Three years of experience with Pima County as an Executive Administrative Assistant, Administrative Support Specialist, Personnel Assistant-Sheriff's Department, Human Resources Support Specialist or similar administrative paraprofessional classification within Pima County.
OR:
(3) Four years of experience with Pima County as an Office Support Level III, Office Support Level IV or similar clerical classification within Pima County, which included lead responsibilities.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Minimum two (2) years of customer service experience, in-person and phone.
2. Experience in database maintenance and reports.
3. Experience in utility service and billing.
4. Experience with Microsoft Excel.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information
Licenses and Certificates: Some positions may require certification as a Notary Public by the State of Arizona at the time of appointment or prior to completion of initial/promotional probation. Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of initial/promotional probation. Failure to maintain the required licensure shall be grounds for termination.
Special Notice: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
Pima County provides access to high-quality, affordable healthcare for eligible employees and has an award-winning wellness program. Our plan is designed to ensure a high level of coverage and financial protection. Read more about our benefits program by