Financial Aid Counselor/Support Specialist

Job Details
Job Location
Main Campus - Anderson, IN
Position Type
Full Time
Education Level
High School
Job Category
Admin - Clerical
Description
The Financial Aid Counselor/Support Specialist supports the work of the Office of Financial Aid and Scholarships by providing outstanding customer service and student experience. The Financial Aid Support Specialist is trained in Financial Aid and acts as a first stop for students and families that have general questions about Financial Aid or need to drop off or receive documents.
Responsibilities

• Manage all office related functions
• Provide front desk coverage
• Managing student inquiries
• Scheduling appointments and directing questions appropriately
• Resolve student issues and concerns as applicable and forward to appropriate staff member as necessary
• Administer student satisfaction surveys
• Maintain files containing student documentation, including purging outdated files, creating prospective and current student files, and maintain an up to date listing of all files and their locations
• Supervise, train, and manage student assistants
• Track inventory, order supplies, and maintain aesthetics of office appearance
• Maintain FERPA compliance
• Receive and process miscellaneous outside scholarships with counselor oversight
• Assist with campus and department events such as FAFSA workshops, College Goal Sunday, Discovery Days, SOAR, move-in, and others as necessary
• Maintain documentation of all processes and procedure associated with position
• Other projects, duties, and responsibilities as assigned

Qualifications
Requirements

• High School Diploma required, Bachelor's degree preferred
• Experience in Higher Education preferred
• Strong verbal and written communication and critical thinking skills to clearly communicate requested information, procedures, and policies
• Experience in Microsoft and Google Suites
• Demonstrated ability to prioritize and handle multiple tasks
• Ability to work independently without immediate supervision
• Great attention to detail
• Ability to provide outstanding customer service
• Must demonstrate a commitment to the university's core values and meet university lifestyle expectations

Benefits
This is a full-time, 100%, at-will position, eligible for university benefits

• Insurance - Medical, Dental, Vision, Life, AD&D, Long-Term Disability
• 403B (retirement) with matching contribution
• Paid Holidays
• Remitted Tuition
• Free access to Kardatzke Wellness Center

Candidates should have belief in, and commitment to, Jesus Christ and the Christian faith, as interpreted through the historic witness of the Bible and the contemporary ministry of the Holy Spirit. They should possess a vitality of Christian experience that is maturing in insight and application, and must meet university lifestyle expectations.
Anderson University is a private Christian university in central Indiana. Established in 1917 by the Church of God (Anderson, Ind.), Anderson University offers more than 50 undergraduate majors and graduate programs in business, music education, and theology, and sponsors 20 NCAA athletic teams. The University's location in the central part of the state, and within the Indianapolis metropolitan area, provide easy access to Anderson/Madison County and surrounding communities, offering outdoor activities, entertainment, and diverse cultural experiences.
AU is an equal opportunity employer. Persons who bring diversity are encouraged to apply. Anderson University complies with federal and state requirements for non-discrimination in employment with regard to sex, gender, age, race, color, disability, and national and ethnic origin.