What You Will Do:
- Responsible for financial counseling of prospective and new patients, with an emphasis on patient retention and creative problem-solving.
- Establishes an ongoing relationship with patients, in an effort to provide financial counseling throughout the treatment process.
- Assist patients with patient account questions and serve as a resource & liaison between internal advocate departments and insurance carriers.
- Explains fees and available financial plans to patients in person or via telephone.
- Set up payment plans following guidelines and provides patient with contract for selected financial plan.
- Corresponds with patient regarding fees due and collects fees from patient at beginning of cycle.
- Obtains insurance benefit information/authorization/pre-determination for patients.
- Assists patients in preparing insurance forms, answers patients' questions about unpaid balances and verifies balances and refunds for accuracy.
- Assists patient with application completion and submission for approval to various financial plans.
- Document appropriate follow up notes on accounts and upkeep of any daily spreadsheets required by supervisor.
- Process patient payments and refunds following the department's process.
- High School diploma or equivalent is required; Bachelor's degree preferred
- 1-2 years' experience in a health care related field preferred
- 1-2 years' experience in financial counseling preferred
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 10 Company-paid holidays
- PTO starting at 18 days/year
- Team-oriented, collaborative work environment
- Family member recognition program and generous referral program
- Continuing education/professional development reimbursement and time off