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Form of work202400036S
Title:Financial Aid Assistant III - Customer Service Assistant
FLSA status:Non-Exempt
Hiring Salary:This position is a pay grade 4. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Clerical
Department:Financial Aid
Division:Division of Enrollment Success
Open Date:01/30/2024
Open Until Filled:Yes
Educational and Experience Requirement:High school graduate or G.E.D. equivalent with a minimum of four (4) years relevant clerical experience is required. Financial aid or other university-related work experience would be helpful. Additional education may be considered in lieu of experience.
Nature & Purpose of Position:Provides personalized Financial AidCustomer Service to prospective and current students/parents.
Primary Responsibilities:Provides personalized Customer Service at the highest level. Provides Financial Aid program assistance to students regarding the application process for grants, loans, scholarships, work-study, and/or other information related to Financial Aid. Responds to all inbound/outbound telephone calls and emails regarding Financial Aid. Researches questions and responds to customer inquiries. Inputs data and ensures the accuracy of information. Conducts research as requested. Answers questions and informs students of current eligibility status using available resources. Responsible for the dissemination of Financial Aid information regarding applications or any other information as required. Runs processes, reviews student Financial Aid statuses and provides information via telephone or in person. Maintains complex files. Types routine reports and correspondence. Enters data into computer as needed. Requires some experience and the occasional use of independent judgment. Provides statistical and vital information to management team on various data. Performs other related duties as assigned.
Other Specifications:Requires answering telephones. During peak work loads, telephone periods may be extensive. Requires ability to work at the front desk, encountering students, parents, etc. Requires ability to retain and relay financial information to students and parents. Experience with Financial Aid Software helpful. Computer skills required.
Up to 40% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.
Full Time
Quicklink:https://shsu.peopleadmin.com/postings/37966
EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
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