- Contact customers with refinancing/purchasing leased or off-fleet vehicles options
- Promote and offer aftermarket products to all clients (Vehicle service contracts, Gap coverage, tire and wheel protection) to protect their investment
- Promote our lending services and offer financing/purchasing options to customers.
- Obtain leased vehicle payoff amounts, taxes, and lease payment details
- Assist customers with completing credit applications
- Submit credit applications to partner lending institutions that can best meet customer requirements
- Provide customers with pre-approved lender option(s) and rates and assist them with the selection process
- Review paperwork (loan details and aftermarket product selections) with customers
- Provide excellent customer service by providing prompt, informed, professional, and accurate service and support
- Troubleshoot and resolve customer concerns in a timely, friendly, and accurate manner
- Consistently meet department sales, service, and quality standards that promote customer satisfaction and company growth
- Ensure appropriate records are maintained and required reports are prepared
- Perform other job duties as assigned
- This position is 100% remote.
- The hours range with multiple shifts from 7 am-8 pm Central and includes every Saturday 8 am-5 pm Central (one day off M-F for a total 5-day work week).
About The REQUIREMENTS:
- Proficient in MS Office suite (Word, Excel, Outlook) and/or G Suite (Docs, Sheets, Gmail)
- Excellent verbal and written English communication skills with the ability to effectively communicate and sell over the phone
- Excellent customer service and follow-up skills
- Results-driven, highly motivated, self-starter
- Strong organizational and time management skills
- Understanding of customer-sensitive information protection protocols
- Education or Formal Training: Bachelor’s degree OR equivalent experience
- Experience: 2+ years of sales. (Finance Manager, Finance Director, and Auto dealership experience is a plus.)
We focus on the highest quality environment for people, products, and technology, and facilitate a cohesive community by actively encouraging communication between all.
Some of the benefits we offer are:
- Base annual salary plus commission ($17,334.98k annual salary and 13% commission on revenue generated, $60k – 120k+ as well as bonus, spiff, contest, etc.)
- Generous paid time off available to promote a great work-life blend (very comparative)
- Competitive pay depending on relevant skills, education and experience:
- Up to 15 Paid Days Off
- Paid Holidays
- Robust Health, Dental, and Vision Insurance Offerings
- Employer paid Long and Short-term Disability and Life insurance
- Flexible Spending Accounts (FSA)
- Employer Contribution to Health Savings Accounts (HSA)
- Employer Matching 401(k) Retirement Savings Plan
- Casual Office Environment
- Virtual office environment.
- Must be able to work extended hours as the business dictates.
- The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines.