Field Service Technician

As a Field Service Technician in the Newark, NJ area you will travel daily to customer sites to install scientific instruments and provide hands on technical support, routine maintenance, troubleshooting, and repair electron microscopes for clients.  The position requires a valid driver's license, passport, and up to 30% overnight travel.   

Field Service Technician Responsibilities:

• Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications
• Independently diagnose and repair electron microscopes within the territory

• Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

• Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

• Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

• Consistently exercise discretion and independent judgment in resolving problems

• Provide on-site technical assistance to troubleshoot and repair equipment

• Complete and submit Field Service reports and weekly expense reports

Field Service Technician Requirements: 

• An Associate's degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience

• Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes        

• Excellent customer service skills

• Hands-on technical experience with installation and repair of equipment

• Knowledge of and ability to apply analog, digital, and RF electronics

• A basic understanding of troubleshooting techniques and approaches

Preferences:

• Ability to analyze, evaluate, and assess complex mechanical components

• Experience with component level troubleshooting and repair

• Desire to learn and grow within the Service Division

About JEOL:

Since 1949, the JEOL legacy has been one of providing solutions for innovation.  JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products.  

We have 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.  The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America. 

How to Apply:

JEOL offers competitive salaries and a comprehensive benefits package including a 401K plan with a match, company car, and opportunities to advance within the organization.  If you have the desire to work in an industry where your work contributes to progress in science and society, please complete an online application at www.jeolusa.com/careers or fax resume in confidence to Human Resources at (978) 536-2484. 

To gain insight about what it's like to work at JEOL please view our employee videos at http://www.jeolusa.com/ABOUT-US/Career-Opportunities/Working-at-JEOL

JEOL USA, Inc. is an Affirmative Action/ Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Applications from minorities, females, protected veterans, and individuals with disabilities are strongly encouraged.

EOE/Minorities/Females/Vet/Disabled