Address
Form of workJob Description
This is a remote position, ideally living close to a major US airport. This is a field position with 70-75% travel. This position is in our Process Automation side working off-shore, in-shore and on vessels.
ABOUT SICK:
SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.
BENEFITS:
At SICK, we believe that our employees are the key to achieving our mission and values. SICK’s benefit package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. To help our employees make the most of their overall well-being, we are thrilled to provide an outstanding rewards package! Click here to view more about our benefits!
POSITION SUMMARY:
This position has primary responsibility to support the various SICK Services and Products throughout North America.
RESPONSIBILITIES:
- Provide amazing customer service by effectively managing customer expectations.
- Support the various Services Organization programs.
- Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
- Make electrical connections of SICK equipment.
- Configure SICK products utilizing laptop and configuration software.
- Provide onsite commissioning of installed equipment following established criteria.
- Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed.
- Must be able to properly troubleshoot, diagnose, and replace SICK equipment.
- Create equipment configuration files and make changes with limited guidance.
- Provide outstanding technical support during normal business hours when working from office or home location.
- Regular attendance and timeliness.
- Provide accurate and timely service reports, timecards, and travel expenses.
- Attend required training sessions as assigned
- Carry out other duties and responsibilities as may be assigned or required.
QUALIFICATIONS:
Education and Experience:
- Two-year college degree, technical school or equivalent work experience preferred.
- 2 – 5 years of prior Field Service experience within the process automation, or similar industry preferred
Other Qualifications:
- This is a travel position and will require domestic travel 80% or greater.
- Availability to work alternative schedules including weekends, nights, and on-call hours is required.
- Strong communication, organizational and interpersonal skills.
- Legally permitted to work in the United States.
- Transportation Worker Identification Card (TWIC) is required or eligible to obtain.
POSITION SPECIFIC QUALIFICATIONS
- Successfully attend and complete assigned Process Automation advanced product training courses.
- Complete assigned Cornerstone SICK U or Mosaic site training classes.
- Successfully attend and complete customer specific systems training.
- Provide on the job training and successfully mentored level 1 technicians.
- OSHA 10 minimum or OSHA 30 certification.
- Ability to work in a team environment with senior technicians.
If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
