Field Service Technician - North Carolina

Company Overview

For more than 75 years, American Security Products (AMSEC) has helped customers protect their most prized possessions. As a leader in the security industry, AMSEC offers complete protection solutions ranging from traditional safes to integrated cash management systems for Fortune 500 companies.

At AMSEC, we foster a culture that values transparency, collaboration, and excellence in execution. We obsess over the needs of our customers and realize our employees are the greatest asset to exceed customer expectations. We strive to create an inclusive work environment that fosters growth, lifelong learning, and a noble purpose.

We are on a mission to be one of the most admired organizations in our field. Come and join us at AMSEC and become part of the winning team that is shaping the future of security and protection.

Salary Range

• $33.66 - $38.47 per hour

Job Summary

This role involves completing service jobs in the field, generating necessary paperwork and conducting follow-up communication to resolve any issues. Inspect, repair, adjust, or install company products at customer locations. Diagnose product issues, determine efficient resolutions, and ensure customer satisfaction. The Field Technician is expected to prioritize customer service, maintain safety standards, and contribute to the overall goals of the company.

Responsibilities

• Performs service jobs on American Security Products at customer locations.
• Diagnoses and troubleshoots difficult issues in the field.
• Provides customers with information on product care, operation, and maintenance.
• Generate and update service-related paperwork after each service visit.
• Conduct follow-up service work when needed and communication to ensure customer satisfaction.
• Must have a valid driver’s license and upkeep of assigned Service vehicle.
• Load Service van with all necessary parts and reorder usage on a weekly basis
• Uphold the company’s Customer Excellence Statement, focusing on understanding and exceeding customer needs.
• Assist in training new Field Service Technicians or employees from other departments when required.
• Completes service work orders and communicate any ongoing customer or product related to Product Support
• Adhere to company safety requirements, maintain a clean work area and report safety issues.
• Plan, schedule and efficiently manage daily routing and tasks.
• Perform other tasks assigned by the supervisor or company to support company goals and address customer issues.

Qualifications/Skills

• Proficiency with power hand tools.
• Familiarity with computers; ability to learn company-specific software and email systems.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Team player with a desire for self-growth and learning.
• Proactive, self-motivated, and committed to task completion.
• Attention to detail and problem-solving abilities.
• Ability to establish trust, respect and confidence with customers and colleagues.
• Professional appearance and demeanor.
• Basic mathematical skills for calculations and measurements
• Flexibility in work hours based on seasonal demands.
• Willingness to work in various environments including warehouse facilities, service vehicles and customer sites.

Education/Previous Experience

Required

• High school diploma or equivalent
• 3 years prior customer service experience.

*

Preferred

• Knowledge of locksmithing and safe service is a plus.
• Previous experience with electronics and networking preferred.
• Experience with electronic access control systems and heavy equipment moving.

Essential Functions/Workplace Conditions

This position works in the field in various environments including warehouse facilities, service vehicles and customer sites.. Employees in this position are frequently required to: stand for extended periods of time; walk; use stairs; reach with hands and arms; lift and/or move up to 100lbs. The employee may, at times, be required to sit, bend, stoop, squat, reach overhead, or be in confined spaces. Exposed to moderate to loud noise levels and varying temperatures based on seasons.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life Insurance
• Long Term Disability
• Employee Assistance Program
• 401(k) with company match
• Paid Vacation
• Paid Sick Time
• Paid Holidays

Job Type: Full-time

Pay: $33.66 - $38.47 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• North Carolina: Relocate before starting work (Required)

Work Location: In person