Job Description
Empire Technological Group DBA Aruze gaming Global is looking to add a Field Service Technician II to our team!
Responsibilities:
· Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software.
· Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers.
· Must be able to demonstrate computer literacy.
· Ability to maintain detailed knowledge of Empire Technological groups platforms.
· Ensure compliance with all gaming laws, regulations, and security standards.
· Work in a team-oriented environment
· Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
· Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.
· Perform On-Call duties 24 hours a day, 7 days a week.
· Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
· Must be willing to perform pre-site inspections as required.
· Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability.
· Recommend and implement hardware and software upgrades to enhance gaming experiences.
· Undertake on-site visits to gaming locations to perform installations, maintenance, and repairs.
· Provide technical guidance to junior technicians and ensure service tasks are completed to the highest standards.
· Install, remove, convert, troubleshoot repair, and set options and repair games in a field environment.
· Offer remote technical assistance to customers when on-site visits are not required.
· Utilize various communication channels to diagnose and resolve issues efficiently.
· Ensure that all service tasks are completed in compliance with company standards and industry regulations.
· Perform thorough testing and quality checks after repairs and installations.
Required Skills / Abilities:
- High School Associated Electronic Degree or a related field or equivalent
- Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook.
- Strong written, and oral communication skills
- Excellent customer service skills and ability to multi-task and manage priorities.
- Ability to work independently either individually or within a team structure with minimal direction.
- Have strong organizational and analytical skills and good follow-through required.
To learn more about us and quick response on applications Please visit our website: Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group!
Benefits:
401(k)
Medical, Dental, Vision
Life insurance
Flex Time Off
Disability Insurance
Schedule:
8-hour shift
Job Type:
Full-time