Field Service Technician I - Phoenix, Az

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

About the role:

The Field Service Technician I is responsible for the delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

This position is part of the North America Field Service Team located in Phoenix, AZ and will be remote.

To get fully onboard, you will participate in our Service Training Program (a 10-week program with a mix of class-based and field training). You will have a dedicated trainer who will travel with you and also access to the Field Service Playbook and online content for your support.

In this role, you will:

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follows safe work practices according to company policy.
• Executes administrative activities in support of service visits.
• 60-75% travel within a 2-hour radius of the Phoenix area. You can expect to have up to 1-3 nights away each week with company-paid accommodations and meals.

Why you want this job:

• Comprehensive 10-week training period - 8 weeks in the field working side by side with dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
• After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
• Company car (maintenance/fuel paid for by us), cell phone, corporate credit card.
• Full benefits starting your first day, including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year) and up to $3,500 per year in performance-based bonuses.
• Dedicated support staff to assist you in helping your customers.
• Many growth and development opportunities are available!

Are you qualified?

• Associates/Technical degree preferred, or combination of education and experience.
• Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair helpful, but not required.
• 1 or more years of Field Service experience and/or customer facing roles preferred.
• You have a valid Driver’s License and clean driving record required.

Job Type: Full-time

Pay: $30.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: On the road