Av Field Service Technician

Since 1991, CCS Presentation Systems has served customers in the corporate, government and education sectors. CCS provides full-service integration, installation, training and maintenance of audio and video equipment, including large format LED Walls, digital signage, projection, interactive flat panels, room control systems, audio systems, unified communications, and more. CCS has expanded from a two-person operation into one of the largest AV integration groups in America with more than 400 employees, offices in 27 states and coverage of the entire continental U.S.

With our continual growth, we are in search of a Field Service Technician to join our team of professionals at our Headquarters location in Mesa, AZ.

The Field Service Technician is directly responsible for the troubleshooting, service and repair of installed AV equipment. This individual will be responsible for processing and tracking DOA equipment, warranty repairs, non-warranty repairs, Service Level Agreements (SLAs) as well as incoming service requests from customers and other CCS departments.

If you are a motivated and skilled self-starter with a solid grasp of integrated AV systems, we invite you to apply!

Requirements & Responsibilities:

• Work both independently and with the Service team to troubleshoot audio, video and control systems problems
• Customer interfacing before, during and after service is complete
• Provide customer support as needed
• Processing and tracking DOA equipment, warranty repairs and non-warranty repairs
• Working with clients who have Service Level Agreements (SLAs) as well as incoming service requests
• Work within our ERP system to complete tasks
• Learn and work within our departmental process flow
• Maintain and update all project documentation accurately & timely

Qualifications:

• 2 years Commercial AV experience
• High degree of organizational, communication and customer service skills
• Extremely detail oriented
• Excellent communication skills, both written and verbal
• Extensive background in A/V system integration design and function
• Strong understanding of control systems, video distribution and audio processing
• High level troubleshooting & problem-solving skills
• Strong computer skills (Microsoft Office, Word, Excel, PowerPoint)
• Experience with Crestron, AMX, QSC and Biamp
• QSC Level 1 / Biamp Tesira preferred
• Dante L1+2 preferred
• Crestron Certifications preferred

Compensation & Benefits:

• A competitive base salary plus bonus opportunities
• Company Vehicle
• Health, dental, and vision insurance
• Employer health insurance premium contributions
• PTO leave
• 8 company paid holidays
• Paid wellness & volunteer days
• 401k with matching
• Life insurance
• Wellness programs

Job Type: Full-time

Pay: $44,200.00 - $59,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Commercial Audio Visual/Video: 2 years (Required)

License/Certification:

• AZ Driver's License (Required)

Work Location: In person