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Form of workAre you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!
We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior standards in work, all while prioritizing our customers' needs, ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive, and thrives in collaborative environments, we eagerly await your connection!
As a Field Service Manager at Premier Truck Rental, you will lead and manage a team of Field Service Coordinators responsible for coordinating equipment repairs and ensuring top-tier customer service. You will play a critical role in maintaining our fleet's operational excellence, managing regional repairs, and optimizing our repair processes. Your leadership and expertise will contribute to reducing customer downtime and ensuring the seamless operation of our rental equipment.
COMPENSATION
This position has a competitive compensation package that is a combination of base salary plus profit sharing paid quarterly after 1 year of employment.
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We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.
RESPONSIBILITIES - Supervise and Lead Field Service Coordinators: Provide leadership and guidance to a team of Field Service Coordinators, ensuring they effectively handle customer calls and coordinate equipment repairs.
- Set the strategic vision and scalable growth path for the Field Service team.
- Effectively manage departmental budget.
- Scale Field Service partnership resources.
- Regional Repair Coordination: Oversee and coordinate all equipment repairs within your assigned region, collaborating with internal and external stakeholders to minimize downtime and enhance customer satisfaction.
- Exceptional Customer Service: Maintain our commitment to outstanding customer service, addressing customer inquiries and ensuring their needs are met promptly and professionally.
- Collaborative Repair Management: Directly coordinate equipment repairs through effective communication with customers, sales teams, parts departments, logistics teams, mobile mechanics, tow companies, and OEM dealerships.
- Repair Tracking: Accurately track and manage all equipment repairs using the Field Service App, ensuring real-time updates and visibility into the status of each repair.
- Daily Follow-Up: Regularly follow up on open repair tickets in the Field Service App, addressing any delays or issues promptly.
- Communication: Effectively communicate repair updates to both internal and external customers, keeping them informed throughout the repair process.
- National Account Management: Manage repairs and towing services using national accounts and pricing strategies to optimize cost-efficiency.
- Minimize Customer Downtime: Strategically prioritize repairs to minimize customer downtime while making sound financial decisions when authorizing repairs.
- OEM Collaboration: Collaborate with OEM representatives to address parts delays, report common OEM issues to management, and seek out-of-warranty assistance when necessary.
- Financial Responsibility: Handle monthly credit card reporting and make responsible financial decisions in alignment with company policies.
- Quality Assurance: Identify and report quality issues to operations senior leadership, contributing to continuous improvement initiatives.
- Collaboration: Work closely with the operations senior leadership and provide direct reports on team performance and achievements.
- 5+ years of experience in mid to senior level operational, service, or fleet management role.
- Bachelor's Degree in Business, Finance, related field preferred and/or equivalent work experience.
- Experience in manufacturing, upfit, utility equipment, rental, body shop, or automotive industry preferred.
- Ability to handle multiple tasks in a fast-paced and results-oriented environment.
- Demonstrated ability to create and sustain a culture of continuous process improvement and waste elimination that yields improvements to quality, delivery, cost.
- Proficient in Microsoft Suite of Products – Excel, Outlook, Word, and PowerPoint (Microsoft Dynamics Experience Preferred)
- Excellent written, communication and presentation skills.
- Leadership & Team Building.
- Strong Business and Financial Acumen.
- Problem Solving / Analysis.
- Performance Management, Results Driven.
EMPLOYEE BENEFITS
Wellness Program: Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, personalized coaching sessions, and receive guidance on nutrition.
Employee Perks: Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.
Profit Sharing Program: Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.
Comprehensive Benefits: Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.
Structured Training & Feedback: Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.
Culture & Connection: Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.
Premier Truck Rental Is an Equal Opportunity Employer
Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.
If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com. We are here to assist.
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