Client Service Trainee

ECI Management is a well-renowned business consulting agency that services the greater Fort Wayne area. Our highly personalized approach to our clients and their customers increases brand visibility which helps acquire new customers, increase sales conversions through delivery, and gains market share. Here with us, our entry-level Client Service Trainee is a huge reason why we succeed. We encourage creativity and invest in each team member's development and success.

The entry-level Client Service Trainees are responsible to educate customers, answer questions, be an expert in product and service knowledge, and strategizing new innovative ways to heighten customer satisfaction. Our next entry-level Client Service Trainee values hard work, dedication to a larger goal, and is enthusiastic about working with people.

Responsibilities of the Entry Level Client Service Trainee:

• Redefine relationships with our new and existing customers, provide insight, and answer questions, creating ultimate brand loyalty and customer retention
• Educate oneself and become the expert in clients’ products and services to better inform customers of their features and benefits
• Utilize top-notch negotiation skills throughout the sales process, when needed, and upsell when applicable
• Ensure customer satisfaction is met to the highest level with each interaction
• Support the sales team to help close any sales opportunities, furthering the relationship while bolstering revenue
• Work with the rest of the entry-level Client Service Trainee team

Qualifications and Experience we look for in an Entry Level Client Service Trainee:

• A high school diploma or GED equivalent is required
• 1+ years of experience in a customer service, hospitality, entry-level, or other related field is highly preferred
• A friendly, energetic, and professional demeanor with the client comes first attitude
• The ability to work in a fast-paced and team-oriented environment, surrounded by clients and other entry-level Client Service Trainees
• Above-average communication skills
• Drive and ambition to surpass expectations and team goals

Benefits of working with us as our next Entry Level Client Service Trainee:

• Competitive compensation package
• Growth potential with mentorship from upper-level management
• Company-sponsored travel for conferences and networking events
• All major holidays off

Job Type: Full-time

Pay: $700.00 - $1,100.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person