Field Service Manager

Position Overview and Purpose

The Field Service Manager will be responsible for overseeing equipment repairs, maintenance, and field activity of the Carlsbad, NM Field Service team. This role will lead the operation and provide guidance and direction to our team of Field Service Technicians. It is estimated that most of your time will be spent on management functions as well as reviewing and solving mechanical performance issues of company-owned equipment, meeting with customers at various locations, and in the field or shop assisting team members as necessary.

Responsibilities

• Provide daily planning, managerial and technical support to Field Service Technicians and other employees as necessary
• Plan and coordinate repairs, scheduled maintenance, and troubleshooting of generators
• Assist Operations Management with planning, communicating, and completing planned maintenance for your assigned region
• Coordinate and be present for generator start-ups. This position will act as the point-of-contact for customers if any issues arise during start-up or ongoing maintenance. This includes pre-job testing, delivery, parts, labor, and customer coordination.
• Manage, develop and provide very clear expectations for your assigned team; this will include the day-to-day operations, safety, long term development, and human resource-related functions of your team (addressing disciplinary and performance issues, reviews, etc.)
• Assist with keeping generator spare parts and PM kits in stock in your assigned region and for your team within acceptable inventory variance.
• Assist with monitoring and updating the electronic logs (RigER), Parts and PM list, and other shared databases. Ensure all activity is tracked and submitted timely by Field Service team.
• Communicate professionally, efficiently, and frequently with customers (production foreman, pumpers) when issues arise
• Always maintain and promote safe working habits in accordance with Baseline, customer, and industry HSE standards to uphold Baseline’s culture of safety Move this bullet to TOP of priorities
• Baseline service trucks inventory and care, driving safety, and Team Member movements throughout each day will be closely managed.
• Work Request details, parts and labor accounting should be balanced daily.

Qualifications

• Minimum 2+ years’ experience leading a team of technicians in oilField Service or similar industry
• 7+ years of mechanical experience and/or certification from trade school
  • Ideal candidate would have extensive background in oil and gas operations, oilField Service, equipment rental, heavy equipment, or related industry
• Expert knowledge of natural gas power generation products or similar rotating equipment
• Superior ability to identify complex technical issues and solutions for various engine types and trains and/or translates to others through strong communication
• Demonstrated ability to lead a team made of up highly skilled Technicians and Mechanics
• Conducts inspections, repairs engine failures, repairs mechanical and electrical systems malfunctions and replaces parts & components
• Repairs, troubleshoots, maintains, and is responsible for run time, mechanical, and electrical systems of natural gas generators
• Can make a reasonably good decision quickly; with confidence and guide other task management and team performance with high standards
• Determines how long repairs will take and sets/changes other schedules as needed and anticipates problems

Team Baseline Core Values

• Leadership: Plan frequently and set goals. Think critically all the time. Accept responsibility for your actions. Reject passivity. Confront conflict with people in a healthy way. Have an attitude of being teachable and open to feedback from managers and peers. Look for ways to serve others on your team.
• Trust: Earn the trust of others by always speaking truthfully.
• Communication: Talk to team members and manager frequently, don’t hide. Communicate openly about all problems and issues that arise. Know that what we say and how we say it matters.
• Responsibility: Own your part. Follow through with all issues and orders. Be on time. Act with urgency for customers and colleagues.
• Stewardship: Spend company money prudently. Spend your time at work prudently. Practice a high level of care for all company-owned property.
• Excellence: Have high standards of quality in workmanship and appearance. Act and speak professionally with colleagues and customers. Problem solve all the way through completion, do not quit. Use all technology and resources available to you.
• Safety: Think smart in all situations. Seek training and ask for help if you are unsure about a safety issue. Don’t take unnecessary risks.