Address
Form of workThe ideal candidate lives in Birmingham or Montgomery, Alabama
Job Title
Field Service Engineer
Position Summary
Provide on-site field technical services that exceed customer expectations for responsiveness,
delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
The role of Field Service Engineer is to manage all Field Service operations within an assigned
Field Service territory.
Essential Duties & Responsibilities
Drive to customer locations on a daily basis
Provide product testing & investigation and repair of devices at customer location
Electromechanical device installation for field-serviceable equipment
MedNet support
MedNet device configurations
Install MedNet drug libraries as needed
Provide customer Technical In-Service training
Register Oracle Service Requests via laptop
Implement hardware & software device updates via technical field projects
Provide billable (i.e. non-warranty) field repair services
Utilize the Field Service Basic Operating Procedures
Management of Test Equipment
Maintain inventory of field spare parts
Proper expensing of all travel costs
Must understand wireless connectivity at the configuration level and be familiar with
basic troubleshooting methods including wireless encryption
Knowledge, Skills & Qualifications
Strong cGMP, process and product knowledge
Excellent verbal and written communication skills
Experience with programmable medical devices and software based medical systems
Education and Experience
High School diploma or GED equivalent; Associate degree in a technical discipline, or
equivalent experience
Minimum of 3 years of experience in a technical vocation. Healthcare background
preferred
Minimum Qualifications
Must be at least 18 years of age
Must pass pre-employment drug screen and background check
Travel/Vehicle/Credit Requirements
Travel approximately 35%, typically within 2 - 3 hours driving time. Occasional need for
overnight travel
Ability to use commercial air travel when necessary
Must be able to travel on short notice
Valid driver's license
Must own reliable vehicle with sufficient capacity to transport repair tools and equipment
to customer site
Must be eligible for the corporate credit card
Ability to work overtime as needed
Physical Requirements and Work Environment
Must be willing to work in a hospital environment, typically a Biomed work area
Must have high level of hand-eye coordination and manual dexterity to work with
electro-mechanical medical devices
Must be able to lift 30-40 lbs
Prolonged standing when installing, repairing or upgrading devices
We are an Equal Employment Opportunity Employer,
Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity
ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
