Field Service Engineer

JOB DESCRIPTION

Job Title: Field Service Engineer
(Should live in Addison, TX or relocating to the area)

Reports To: VP of Service

Position Summary
Technical expert on all Forney products and systems with skills to instill confidence and transfer knowledge to

customers; commissions, troubleshoots, directs installation, and provides training on all Forney products at customer

sites around the world through extensive travel.

and safety codes.

• May direct and/or perform installation and maintenance activities such as demolition, erection, installation,

compliance with specifications.

• Train customers in troubleshooting, adjusting, calibration of products to ensure a smooth transition into the

• Ensure that customer and Forney Management is continually informed on project status, ensuring customer

• Acts as on-site Forney representative to ensure maintenance of customer confidence and to provide problem

• Make recommendations to R&D and Engineering for design changes that would improve the production

• While on call at the Power Plants establishes a strong working relationship and knowledge of the company’s

• May direct the activities of local representatives as it relates to company products and business objectives.
• Stays informed on all products and services of interest to current and potential customers.
• Monitors competitive activity and informs management on a continuing basis.
• Acts as an advisor in strategic and tactical management planning.
• Complies with policies, procedures, standards, and rules of the Company.
  

systems.

• Thorough knowledge of all Forney products, systems, and processes.
• Ability to read and interpret complex technical specifications and drawings
• Ability to handle complex projects and responsibilities independently, referring only unusual situations to the

supervisor.

• Ability to effectively interact with supervisors, peers, customers, and suppliers.
• Ability to interpret policies and practices in unusual situations.
• Ability to effectively address customer’s problems and speak with them on a positive resolution to their

projects in detail or on-going complex nature.

• Ability to handle complex projects and tasks independently within established standards.
• Ability to effectively communicate, negotiate, and persuade at all levels of the customer(s) and Forney

management/employees.

• Complete working knowledge and use of departmental and Company policies, procedures, standards, and rules.
  

Working Conditions
Extensive travel, both domestic and international along with exposure to varying environments and cultures at the

job site, changing deadlines, strict time constraints.

Disclaimer
This document describes the minimum, essential duties, responsibilities, knowledge, skills, abilities, effort, and

working conditions. In no way, it states or implies that these are the only functions to be performed by the

incumbent. Workers must follow any other job-related instructions and perform any other job-related functions

requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the

abilities and skills described to perform proficiently. This document does not create or imply an employment

contract other than an "at-will" relationship.

All functions and abilities may be subject to reasonable modification to accommodate individuals with disabilities.

Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of

themselves and others.

EEO (Equal Employment Opportunity) Statement
Forney Corporation is an equal opportunity employer and participates in E-Verify. As part of the Graham Holdings

Companies, Forney Corporation takes pride in maintaining a diverse environment. Our policies are not to

discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color,

religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally

protected status. Forney Corporation is also committed to working with and providing reasonable accommodation to

individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation

for any part of the application process, or to perform the essential functions of a position, please send an e-mail to

dee.brown@forneycorp.com or call me at 972-458-6183 and let me know the nature of your request and your

contact information.