Job Summary
Omnicell Field Service Engineers (FSEs) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area. Omnicell FSEs are dispatched as needed by Omnicell’s 24x7 Technical Assistance Center. Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both
Responsibilities
- Independently performs moderate level, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical solutions.
- Regularly communicate with manager level nursing and pharmacy staff.
- Work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
- Addresses typical issues that occur during service events with some support.
- Provides feedback to hardware specialist team.
- Participate in various field projects as necessary
- Fully document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings
- Maintain service quality and customer satisfaction
- Manage parts inventory and return materials process
Required Knowledge and Skills
- Strong knowledge of systems and equipment troubleshooting and problem resolution.
- Respond well to coaching and mentoring which will be received as needed.
- Basic computer systems skills: Windows 10, Networking.
- Strong English verbal and written communication skills.
- Good organization skills
- Ability to evaluate multiple customer issues and set priorities, and to manage processes
- Ability to read electrical schematics and mechanical drawings.
- Ability to deal effectively with customers.
Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
Basic Qualifications
- Bachelor’s Degree in Engineering/Technology or related discipline; or
Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; orfive years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications
- Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Coursework in Network Engineering, Robotics or Electronics
- Experience working in a hospital environment
Work Conditions
- Must be able to lift 50 lbs. to approximately 5 ft. high
- Available 24 hours a day, Monday through Friday and for weekend on-call rotations
- Frequent local travel in primary area
- Backup support in adjacent areas as needed
- Provide work area at home and space for trunk stock inventory
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
Job Type: Full-time
Pay: $32.00 - $37.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 5 years
- 7 years
Schedule:
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Application Question(s):
- In this position you will be on call 24/7 usually on a rotating weekend schedule but subject to change based on business need. Are you able to work under this circumstance?
Education:
- High school or equivalent (Required)
Experience:
- Field service: 1 year (Required)
- Troubleshooting hardware: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Cambridge, OH: Relocate before starting work (Required)
Work Location: On the road