Dematic Corporation is now hiring a Regional Field Service Controls Engineer. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Travel will be required. Overtime and occasional weekend work may be required.

What we offer:

· Career Development

· Competitive Compensation and Benefits

· Pay Transparency

· Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $90,000 to $100,000 per year at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

• Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Performs semi-complex work within technical or paraprofessional area. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

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What We are Looking For:

• Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
• Must be willing to be available during off hours and travel accordingly.
• Willingness to work weekends, holidays, and off shifts.
• Must be able to act calmly in stressful situations.
• Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
• Working experience with troubleshooting Programable Logistic Controllers (PLC) is required. 3+ years' experience in a related field providing Customer Service Support
• Experience with Allen Bradley Logix PLC controls platforms
• Experience with controls hardware troubleshooting
• Siemens and Modicon PLC experience a plus
• Electrical troubleshooting experience
• Strong Customer Service mentality
• Strong verbal communication skills over the phone
• Ability to work independently

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