Field Sales & Education Manager, Sephora Collection

Job ID: 245123
Location Name: MA-North Street (1100)
Address: 7 North Street, Boston, MA 02109, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Merchandising
Remote Eligible: MarketBased

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Position:Sales & Education Manager, Sephora Collection

Location: [FSC - Remote]

Location based out of Boston, MA

Sephora Collection

When it comes to beauty, we know a thing or two – that’s just what happens when you’re the brand created and fostered within Sephora’s walls. We have access to things like heaps of customer insights, a spot-on trend pipeline, and the industry’s best merchant and product development teams. As Sephora’s own brand, we flex this one-up to create paycheck-friendly products that perform on par with more-spendy ones. With all that insider knowledge, we make the products you want and need, including what’s hot, what’s cutting-edge, and what’s just plain *the best* quality. So, whether you’re looking for a ride-or-die black eyeliner or a clean skincare routine that doesn’t require a small investment, rest assured: Sephora Collection will wow you and your wallet.

Your role at Sephora:
As a Sales & Education Manager, Sephora Collection, you are responsible for driving the business and achieving sales KPIs, as determined by the Brand throughout your assigned territory. You’ll do this by detailed analysis of your business, leveraging education & training, thoughtfully planned in-store events, and brand representation in store and field-based activations. In this role you will be reporting into a Senior Manager, Field Sales & Education, Sephora Collection. In addition, you will:

• Develop a strategic quarterly business plan to maximize sales based on territory performance and individual store needs.
• Implement these customized in-store strategies to achieve sales and any additional KPIs in your territory through partnership with Sephora District Managers and store leadership teams across all levels.
• Facilitate daily trainings to introduce, educate and inspire on new product launches, reinforce core products and inform and motivate the team about selling.
• Grow brand love resulting in increased basket penetration and Sephora Collection new client acquisition.
• Be the Sephora Collection brand expert pertaining to brand essence, brand sales metrics, product knowledge, inventory, and brand merchandising.
• Integrate selling skills, services, and additional brand or company initiatives (as needed) in all brand trainings which include and are not limited to in-store Sales & Education visits, events, internal and external brand marketing on-site activations, digital formats.
• Establish and develop exceptional relationships at store level with Sephora BA’s, Store Leadership, District Managers, and Regional Directors. Lead strong partnership with Sephora BA’s and clients by providing service and support for any needs when in store.
• Actively coach others to achieve goals and targets
• Effective management of T&E and budget
• Provide consistent and specific feedback on materials, training agendas, and training sessions.
• Work with store leadership for visual placement in-store.
• Update and maintain all scheduling calendars.
• Communicate with Sephora Collection Field Leaders, Merchants, and business partners to share in store brand opportunities and observations that directly impact brand sales.
• Demonstrate our Sephora values of Passion for the Client, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
• Analyze sales reports using company supported tools and platforms to determine strategies to drive additional sales.
• Meet deadlines for reporting sales, expenses, and other requests.
• Effectively track results for all events conducted within territory of responsibility.
• Strategically plan the use of freelance hours to maximize business impact and results while staying within allocated budget for assigned territory
• Provide coaching, feedback, and address issues with freelance support staff

We’re excited about you if you have:

• 3-5 years of current Education Executive, Account Executive, Sales Management or comparable store leadership experience in a beauty/retail environment.
• Excellent interpersonal communication, analytical, organizational, & computer skills.
• Strong sense of business acumen
• Problem-solving and critical thinking skills to quickly find creative solutions for issues that may arise within their territory
• Strong presentation, facilitator and training skills in both live and digital formats (Zoom, video conferencing, social media).
• Ability to be flexible and adaptable with managing ambiguity in sometimes uncertainty situations
• Plans and aligns to break down objectives into appropriate initiatives and actions to achieve KPIs
• Makeup Artistry experience and skincare knowledge
• Strong interpersonal skills are team-oriented and comfortable working with all levels of management.
• Time management skills to work efficiently and effectively to complete all necessary reports and deadlines
• Drive for results through others: Coaching and development.
• Proficiency in Microsoft Office.

Working conditions

• Position requires driving to stores and heavy travel up to 80% (average of 3 weeks each month).
• Flexibility in schedule to work evenings/weekends for education, training, and brand activations as needed.
• Weekends required.
• Must be able to work remotely.
• Standing, walking, moving for a min. of 4 to 6 hours daily.
• Ability to lift and carry up to 50 lbs.

You’ll love working here because:

• The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

The annual base salary range for this position is $102,765.00 - $114,855.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.