Field Operations Manager

1Collision Network, as part of the CSN Collision Centres group, safely repairs more than 200,000 vehicles a year helping Drivers get back on the road with the trust and comfort of knowing their vehicle has been returned to a pre-accident condition. Since 2002, CSN has grown to become the leader in collision repair with over 350 collision repair centres across the USA, Canada and Italy.

The Field Operations Manager – Midwest (FOM – Midwest Region) is the primary point of contact for 1Collision Locations within the Midwest region. The position reports directly to the Director of Field Operations and will work with other team members in support of the 1Collision network. The FOM will work with other departments within 1Collision and CSN to help 1Collision stores grow, perform and improve their business operations by leveraging the 1Collision System, which includes (i) operational support tools, (ii) local and digital marketing tools , (iii) expanding relationships/partnerships with insurers, OEMs and vendors and more.

• Primary point of contact for 1Collision stores in the Midwest region of the United States with possible support of surrounding states, as assigned, until store count increases to warrant additional staff.
• Understand store needs and work with the Director of Field Operations, or other departments within the organization, when necessary, to ensure that these needs are met.
• Conduct FOCUS Meetings with each store on a quarterly basis to ensure that the store is getting the most out of the 1Collision System; specific meeting topics include:
• Strategic review of overall business performance
• Performance on programs (eg. Insurance, OEM, etc)
• Utilization of vendors, marketing programs, software (including Management Systems, Estimating Systems, parts procurement systems), training and other components of the 1Collision System
• New and upcoming 1Collision initiatives
• Review of outstanding issues and / or new issues, including non-urgent issues.
• Identification of one or two strategic action items and expected timing.
• Lead in hosting in person regional meetings, to occur two times per year;
• Work with the Director of Field Operations to identify strategies to help 1Collision Locations get the most out of the 1Collision and CSN System(s).
• Work with other teams at 1Collision and CSN to execute identified strategies, and / or suggest additions, changes and deletions to the respective System.
• Resolve store concerns, and high urgency issues originating from corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the Director of Field Operations when necessary and assist teammates with case management and file auditing, when necessary.
• Support in building training
• Contribute as a subject matter expert to the Training and Development Team.
• Report progress and activity both directly to the Director of Field Operations as directed, and through the organizations CRM System, providing summaries on the following topics:
• FOCUS meeting details
• Cases and action items, specifically those more than 30 days old
• Challenges engaging with stores.
• KPI performance vs. targets
• Tactical plan execution and results

Requirements

Work Experience, Education and Qualifications

• Minimum five years of management experience in the collision repair industry
• Post-secondary education in a business or field related to the collision repair industry.
• Completion of recent professional development courses (eg. I-Car, AMI, Betag, etc.) in management, leadership, or industry related topics.
• Must always have a valid driver’s license.
  

Professional Competencies and skills:

The ideal candidate will demonstrate the following personal characteristics.

• Ability to demonstrate servant leadership in supporting and guiding the 1Collision locations
• A track record of successful management and leadership experience, with a professional and engaging personality
• Strong analytical ability and attention to detail, with logical and organized thinking and clear communication skills
• Good judgement as it relates to individual decision making, and when to solicit feedback from others.
• Enthusiastic approach to working in Microsoft Office and learning new technology tools.

Travel Requirements:

Travel will be required to meet with stores, attend industry events, attend training meetings, and possible semi-annual meetings with corporate staff at the head office in Oakville, Ontario, Canada.

Travel days are expected to be 25 to 35 days per year and will require overnight stays.

Work Environment:

The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders.

Success candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)

Benefits

• Competitive salary and bonus program

• Competitive benefits package
• The ability to grow, develop and manage your career path.
  

Career Path

• As CSN continues to expand, there will be many opportunities that develop. This position will allow for the opportunity to develop a leadership role for future career opportunities.

Disclaimer: This description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described; the role will evolve as the organization continues to grow.

Equal Employment Policy:

CSN Collision Centres is proud to be an Equal Employment Opportunity employer. We want to emphasize our commitment to a discrimination-free workplace. Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age, or genetic information (including family medical history) is unlawful and strictly prohibited by law and we abide by it.

Accommodation Policy:

CSN Collision Centres ensures that reasonable accommodations will be provided to applicants and employees who need them for any medical or religious reasons.