Field Network Technician

Job Summary:   The Field/Network Technician performs on-site or in-house servicing, repair and/or installation of company product(s). During Installation Cable Pulling will be needed. This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony/networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment.  Serves as customer contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•     Equipment troubleshooting, repair, and preventative maintenance to the component level.

•     Generates training and technical documentation of equipment/system.

•     Monitors equipment usage to maintain sufficient spares.

•     In-depth refurbishing of sub-assemblies.

•     Provides training and technical support to less experienced technicians.

•     Researches technical details of alternative solutions on existing equipment.

•     Maintains technical reference library.

•     Maintains spares inventory.

Education:  High school diploma or general education degree (GED), post High School education preferred.

Required Skills & Experience: 

·         Repair, installation, and troubleshooting skills

·         Electrical bench test equipment/instruments

·         Soldering skills

·         Knowledge of electronic circuits/schematics

Desired Skills & Experience: 

·         Networking/hardware certifications

·         Ability to troubleshoot RF/AVI systems

Experience:  Typically requires a minimum of 4 - 6 years of related experience.

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills:  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk, sit, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.