Field It Analyst - Provo, Ut (Hybrid)

Overview

Responsible for implementing and maintaining IT equipment, while providing customer service and solutions for IT-related challenges in a multi-platform, multi-site environment. This position is part of a support team - each member will have primary responsibility over a specific listing of sites, but may be required to assist other team members as necessary. Due to the 24x7x365 nature of our business, team members may occasionally have to resolve after-hours trouble tickets. Additionally, team members are part of an after-hours rotation for emergency-only support that IT provides to the business. This position will initially require working onsite full time the first 90 days of employment, and then convert to a hybrid position plus travel (approximately 25%).

Responsibilities

• High level of computer literacy with Hardware and Windows Operating Systems for Personal Computers, Tablets and Servers.
• High level of computer literacy with spreadsheets, word-processing and database software and/or business systems (Word, Access, Excel, Project, etc.).
• Understands and is able to assist with support of LAN & WAN infrastructures.
• Well-developed communication skills; oral, written, and listening.
• Ability to work independently and as part of a team.
• Learn quickly when facing new problems; a relentless and versatile learner, open to change, and analyzes both successes and failures for clues to improvement.
• Accepts comments from both superiors and peers as part of the learning process.
• Available and willing to travel with overnight stays as needed.
• Available and willing to work nights and weekends, when necessary, for implementations, disaster recovery, changes and upgrades.
• Available and willing to participate in an after-hours rotation (nights and weekend) for on-call emergency support
• Ability to analytically troubleshoot problems.
• Ability to develop project plans and manage projects involving ARS IT, ARS Field and Vendor resources.
• Ability to work across ARS IT sub-departments to implement and support multi-platform systems.

Key Responsibilities

• As part of the support team, provide Level II support for Helpdesk tickets as assigned
• Interact with end users, equipment vendors, carriers and co-workers by means of written/email or verbal communications in a professional manner.
• Perform or manage software moves and changes, as well as hardware support, including the punching down of cables as needed, physical site moves, and miscellaneous maintenance.
• Perform daily procedures of product installations, backups/restores, file & print server/services management
• Maintain procedures, documentation and policies as it relates to IT Operations
• Co-ordinate and liaise, as necessary, with management for problem and change management as it relates to operations
• Analyze operating problems and quickly arrive at a workable solution
• Relaying requests for assistance that are outside the scope of IT Field to appropriate technical staff
• Stay informed of all policies and procedures that affect the users
• Maintain relationship with all departments to keep apprised of policy and procedural changes
• Keep up with current developments in networking, software and computer technology
• Project Management of site moves, technology research and deployment, training and implementation as assigned
• Travels to service center locations to provide on-site information technology support; resolve issues and performs general system maintenance on networks.
• Maintains corporate standards and policies related to information technology.

Qualifications

• AA in Computer Science, A+ Certification and MCITP or equivalent work experience

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.