Field Engineer

Company Overview
Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world's largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world's largest chain of automotive tire and service centers.Guided by its global corporate social responsibility (CSR), commitment 'Our Way to Serve,' Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.
Job Category
Engineering & Science
Position Summary
We are seeking a Field Engineer like you to join our team!
The Field Engineer provides pre-sales technical expertise to the sales team and customers during the sales process; installs and demonstrates the organization's products at customer sites; collaborates with sales teams to develop and recommend products and services to meet customers' requirements; and maintains up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services. This position works under limited supervision; understands and applies engineering principles and practices; and determines courses of action based on guidelines, and modifies processes and methods as required. This position plans own work, assesses own progress, and adjusts efforts to meet goals; is accountable for meeting own targets which impact the immediate work area; may help coordinate the work of junior members of the team; conveys information to occasionally divergent audiences that may require some persuasion; requires objective review of difficult work problems obtaining cooperation or approval; and understands and communicates complex information.
The ideal candidate will be located in New York.
Pay Range: $66,000.00 - $110,000.00
Responsibilities
Market Quality

• Monitor product performance in the field - search, identify and pre-qualify evaluation users. Initiate, track, report and follow up on field evaluations of prototype, in-line, and competitors' commercial products. Determine and confirm product performance in the field for product development purposes. Investigate and initiate new product requests based on field evaluation and market awareness.
• Inspect tires for warranty consideration - conduct on-site warranty adjustments at dealer locations. Direct interface with dealer personnel on warranty items. Create and issue return tire reports.
• Participate in surveys - coordinate and participate in surveys for information on current product performance and usage in the field. Coordinate and collect tires for regional tire surveys.
• Deploy mobility solutions/Technology to better understand effect on variation in field validation testing

Service Quality

• Attend and assist at Texas Proving Ground events, regional drive and learn events, and new tire product launches.
• Complete special projects as directed from Region Manager, Nashville Sales Engineering, Americas Technical Center.
• Provide technical expertise to fleets, dealers, and sales force - respond to fleets, dealers and sales force technical assistance and training requests. Provide Sales Department with evaluation results of current products vs. competition. Participate in and present technical presentations to outside professional organizations at meetings and trade shows.
• Grasp customer's operating condition with quantitative data, to maximize product value by tire centric service proposition, for each customer

Preferred Qualifications

• Bachelor's degree in mechanical engineering
• At least 2 years of work experience in tire or automotive industry
• Customer service experience

Apply and join our team to begin a career at Bridgestone Americas. Trust your talent; trust the journey. Be Bridgestone.
Minimum Qualifications
Typically requires a bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.