Field Engineer 4

Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
U.S. Citizenship: Is this required by the end client? Yes
Location:
New York, NY (
Downstate including supporting the Bronx)
Full Address: Locations are home based with travel
Regional Manager:
Role Code Title: FE 4; W00A04
Bill Rate: *** (DO NOT GO OVER RATE)
Minimum Pay Rate: ***
Position Quantity: 1
End Client: Lexmark
Project/task codes: __TBD_________
Duration: 52 weeks; 9/16/20 - Is there a chance for conversion or extension? __Yes___ Please specify which if yes. _After 3 month period_________
Targeted Start date: ASAP
Work Schedule: _M-F; 08:00-17:00__________
Expected Dress Code: __Business Casual_________
Driving role?: Yes
Interview Process: How many rounds will there be? __2___
o Will a face to face interview be required? _Yes____
o Will the end client be involved in the interview process and the hiring decision? _No____
Travel Required: Yes
o If so, how much (% of time)? _Driving to client sites____
o Will travel expenses be covered/reimbursed by ***? _Yes____
Extra Prescreen Questions required on top of the resume or will be rejected
1. How many years of experience do you have with printer repairs?
2. How many years of experience do you have with PC Installs?
3. How many years of experience do you have with imaging?
4. How many years of experience do you have with software?
5. How many years of experience do you have with hardware?
6. How many years of experience do you have with troubleshooting?
7. Are you A+ Certified?
Job Description:
PC / Printer Field Technician
Key Responsibilities
Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Whole unit replacement
Printer repairs
Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout
Technical and Behavioral Skills
High school diploma or GED required
Background investigation and drug screen required
CompTIA A+ certification required
Specific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment
Must have valid driver's license and reliable vehicle with appropriate insurance
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Ability to resolve basic / non-complex problems as directed
Excellent communication skills required
Client and/or governmental clearance may be required
Must be available for after-hours on-call rotation