Field Engineer 4

Job description

Job Description:
PC / Printer Field Technician
Key Responsibilities

Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
- Whole unit replacement
- Printer repairs
- Load software with a script
- Performs scripted image loading, unit diagnostics and replaceable unit swapping
- Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
- Performs preventative maintenance activities on certain products as directed
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout

Technical and Behavioral Skills

High school diploma or GED required
Background investigation and drug screen required
CompTIA A+ certification required
Specific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment
Must have valid driver's license and reliable vehicle with appropriate insurance
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Ability to resolve basic / non-complex problems as directed
Excellent communication skills required
Client and/or governmental clearance may be required
Must be available for after-hours on-call rotation

Refer code: 7774775. Netpace, Inc. - The previous day - 2024-01-08 20:12