Fiber Management Specialist

Company Overview
We're Lumos, a provider of 100% Fiber Optic Internet, Total Home Wi-Fi, voice and streaming services across North Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things- the future. Because whatever the future holds, we make if faster.
We are more than your average internet company. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on - all backed by local, expert customer care teams. We know that fast, reliable Internet is what our customers need to stay connected to the things that matter. That continuous connection is our commitment to our community.
The Position
The Fiber Management Specialist provides support for the continued implementation and configuration of the 3-GIS application within the Lumos technology stack. Will use Outside Plant (OSP) documents in the form of Engineering drawings, Fiber Records, and other telecom related documentation to assist Lumos construction and engineering teams on building out the Lumos network. The Fiber Management Specialist relies upon substantial knowledge of multiple telecommunications technologies including DWDM, Ethernet and Gig Wave type designs. The ideal candidate must be able to understand the engineering and construction processes and workflows. Ability to read and revise As-builts and DWG drawings, along with other GIS based maps.
Duties & Responsibilities:

• Support: Provide technical support for internal Lumos and external vendors including 3-GIS Web and Mobile end users
• Data Management: Work with the Lumos Manager, GIS to provide and implement best practices for data management including workflows, fiber records and other GIS data.
• Map data: Utilize Lumos established workflows to support engineering and construction teams in entering new telecom/GIS-based data into 3-GIS Web using the established processes and procedures
• Training: Train both internal Lumos and external vendors on the proper use and adoption of 3-GIS
• Testing: Test new 3-GIS Web and Mobile versions for functionality and bug fixes
• Conduct end user needs assessments/requirements gathering workshops and document recommended solutions based on feedback from the customer and internal subject matter experts.
• Collaboration and communication within internal teams and external vendors

Qualifications
Education: Bachelor's degree in GIS, Geography, Engineering, Computer Science or equivalent experience.
Experience: 4-6 years of Telecommunication, GIS and/or CAD experience. Direct knowledge and hands-on use of 3-GIS, Esri products (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise). Direct knowledge and hands-on use of other Fiber Management/CAD applications (Mapcom M4, CadTel, Autodesk). 3-GIS and/or Esri specific training/certifications a plus. Ability to use Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams) is required.
Key Competencies:

• Capability to comprehend network diagrams/maps, learn network terminology, and solve problems on the fly.
• Understanding of key telecom and mapping techniques through knowledge of numerous GIS/Fiber Management applications.

Location: Virtual
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

We are proud to be anEEO/AA employer M/F/D/V. We maintain a drug-free workplace and performpre-employment substance abuse testing.
Other details

• Job Family Infrastructure and Supply Chain
• Pay Type Salary

Apply Now