Address
Form of workThe Family Support Training Program Manager focuses on developing and delivering training related to obtaining authorization and best practices in Family Support.
Training Development Responsibilities
- Create, maintain, and update all Family Support onboarding materials
- Create, maintain, and update all Family Support core competency materials
- Monitor onboarding progress of Family Support team members and provide regular reports of progress to the individual’s manager
- In collaboration with FS Manager, lead individual coaching and development plans related to family conversations with individual Family Support team members
- Schedule and facilitate team case reviews
- Onsite authorization coaching and support for new and existing FS and procurement staff for key elements of Family Support.
- Registry opposition escalation support, onsite and by phone, as needed
- Regular data review and analysis to identify opportunities for training and drive improved outcomes
- Oversee, develop, and participate in annual Compassionate Family Conversation (CFC) training.
- Provide on-going feedback and follow-up to employees related to Family Support
- Provide didactic and experiential training to new and existing employees who are responsible for family conversations
- In collaboration with FS Manager, create and maintain schedule for onboarding new Family Support employees
- Collaboration with LifeCenter Northwest Training and Development team and Family Support Manager(s) to create and modify training courses for new and existing employees
- Partner, as needed, with other department leader to ensure Family Support messaging is consistent in all hospital interactions.
- Assists the Family Support Manager, as requested, in the planning and execution of team meetings, professional development opportunities for the team, supporting the team through change, and creating a strong team culture
Department Support and Education
- Family Support Administrator On-Call (FS AOC) shifts (2-4/month)
- Maintains an awareness of case activity
- Serves as Family Support resource for Organ Donation Services, Hospital Development Department, donor hospitals, and donation partners, including providing education and training when able.
- Maintains current knowledge of the donation and transplantation industry.
- Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources.
- This individual must demonstrate operating knowledge of computers with a demonstrable, basic level skill (at a minimum) with Outlook, Word, Excel, and other comparable software programs.
- Excellent written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
- This position will primarily work during LifeCenter business hours. There may be an occasional need to work outside regular business hours for travel, case activity, or scheduled on-call shifts.
EDUCATION, EXPERIENCE & JOB REQUIREMENTS
- A Bachelor’s Degree from a four-year accredited college or university.
- A Master’s degree in Human Services, Chaplaincy, Counseling, Psychology or Social Work with a minimum of two years’ experience preferred.
- 4 years’ experience at an OPO is strongly preferred.
- Relevant work experience can be considered as a substitution for academic requirements.
- Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work- and work-related functions at expected times.
- Proof of COVID-19 vaccination and booster, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.
LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found here.
The pay range for this role is $82,449 - $119,584. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.
LifeCenter Northwest is proud to be an Equal Opportunity Employer.
