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SalaryCorneaGen is a mission-driven company committed to transforming how corneal surgeons treat and care for the cornea. Based in Seattle, the company is innovating the next generation of cornea care, from new medical devices and biologics to therapeutics and interventions. CorneaGen supports corneal surgeons and their patients with a spectrum of services, including the latest in innovative products, delivery of the highest quality tissue, surgeon education, and advocacy for patient access and reimbursement policies.
The Family Services Coordinator (FSC) contributes to a dynamic industry which operates 24 hours a day, 7 days per week; serves as the point of contact regarding incoming referrals, coordinates specific functions of the donation program including receiving initial referrals and assessing/determining donor potential for CorneaGen and with all external donation partners, and directs recovery arrangements. As the principle source of information during the donor screening process, the FSC directs communication and collaboration between multiple teams of medical professionals within the industry, and interacts with Family Services Manager, recovery staff, medical examiners, funeral homes, hospital staff and other key individuals and groups in a manner that reflects positively on the organization. The FSC is responsible for working with families to provide information regarding donation opportunities, obtaining authorization and/or providing registered donor notification, conducting comprehensive medical and social histories, providing donation support to families and hospital staff throughout the donation process, and coordinating logistics and recoveries with appropriate internal and external personnel.
This is an hourly position with an pay rate of $19-20/hour plus a flat-rate pay for each on-call shift. Additional compensation is available based on the outcome of screened and/or consented donors.
JOB DUTIES AND RESPONSIBILITIES
Job Location
- This is a remote/work-from home position
- Shifts are composed of 8-hour increments (subject to change)
- Accepts inbound calls and emails from hospitals/hospices/medical examiner offices/funeral homes and assesses suitability for cornea donation
- Captures all information timely, accurately, and completely into donor management software
- Provides comprehensive medical screening of potential cornea donors by effectively communicating with referral source personnel to determine suitability for cornea recovery based on established guidelines
- Discusses screening information and criteria applications with Family Services Manager accordingly
- Routinely provides feedback to appropriate chain of management regarding hospital education needs, community outreach opportunities, and development with donation partner agencies
- Executes projects, duties, and ongoing education and training as assigned
- Works in close collaboration with hospitals, team members, and Family Services Manager to evaluate and determine the best time to offer families the opportunity for donation
- Leads donation discussion with potential donor families or agents
- Works with families to obtain authorization for donation; obtains and documents accurate medical/social histories
- Provides support and education to families throughout the donation process
- Coordinates all logistical aspects required for donation to occur, including interfacing with other participating agencies such as recovery partners, hospitals, medical examiners, and funeral directors
- Coordinates recovery location and timing; activates/assigns recovery staff for cornea/eye recovery
- Ensures case documentation within donation software is updated accurately and in a timely manner
- Maintains a high sense of urgency to ensure optimal time frames for recovery
- Works in order to utilize resources and reduce inefficiencies
- Collaborates with appropriate personnel in order to trouble-shoot real-time challenges
- Possess advanced knowledge related to donor evaluation and management
- Exhibits superb customer service skills
- Able to maintain professionalism during potentially complex circumstances
- Possesses an advanced understanding of national regulations and procedures surrounding donation, and an advanced clinical and anatomical knowledge
- Demonstrates both a strong work ethic and efficient productivity in an independent work environment
- Ability to communicate and present information effectively and concisely within a team environment
- Proactive team player who can multitask with ease, and uphold organizational core values
- Must possess strong interpersonal, priority-setting and strategic skills. Strong attention to detail, written and verbal communication skills. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required
- Well-spoken, has the ability to communicate appropriately and effectively over the phone, especially with families in the midst of their grieving process
- Knowledgeable about medical terminology
- Proficient in critical thinking
- Honest, dependable and trustworthy
- Self-motivated
- Resourceful
- Able to work nights, days, weekends, holidays; willingness and flexibility to adapt to schedule adjustments as needed
- Open to self-improvement and self-directed learning
- Able to interpret and follow direction
- Preferred: Bachelor’s degree in biologic sciences, or an equivalent degree/diploma/certification in an allied health field. Minimum of 3 years of experience may substitute for educational requirement.
- Prior Donor Coordination experience strongly preferred.
As an equal opportunity employer, every qualified applicant will be considered for employment. CorneaGen does not discriminate based on race, color, sex/gender, political ideology, religion/creed, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, national origin, color, military or veteran’s status, sexual orientation, gender identity, or any other status or characteristic protected by local, state, or federal laws. CorneaGen is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations with Title I of the Americans with Disabilities Act of 1990, individuals that require accommodations in the job application process for a posted position may contact us at (206) 701-5840 for assistance.
