Family Eligibility Specialist

Job Details

Description

Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for childcare intake and eligibility. Interacts with customers and childcare providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.

CORE DUTIES AND RESPONSIBILITIES:

• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
• Performs mathematical calculations to determine the parent’s share of cost
• Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
• Enters data into databases as directed including the Financial Aid Communication System (FACS)
• Maintains accurate customer files in specific order and completeness
• Takes immediate action to address and resolve customer and provider complaints
• Performs other duties as may be assigned

Hiring for multiple locations within the Rural Capital Area:

• Bastrop
• Cedar Park
• San Marcos

Bachelor's degree preferred.

Qualifications

Skills

Preferred

Research

Novice

Customer Service

Intermediate

Calculating

Some Knowledge

Active Listening

Novice

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Education

Preferred

Bachelors or better.

Experience

Preferred

Bachelor's degree from four-year college or university or equivalent combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: $24.00 - $25.84 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• Bachelor's (Required)

Experience:

• Childcare Center: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person